Haylee Cutburth
Taylorsville,UT
Summary
Two and a half years of collections experience, strong negotiator, able to work in a very fast pace environment and adapt to company changes. Collects amounts owed while staying in compliance with all applicable FDCPA regulations and internal performance standards in order to meet personal and team goal objectives.
Overview
11
11
years of professional experience
Work History
Senior Customer Relationship Manager
Credit Corp Solutions
01.2020 - Current
- Negotiated suitable repayment plans.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Identified needs and provided training to clarify expectations of collections agents.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Documented conversations with consumers and research into accounts.
Talent Aqui
Credit Corp Solutions
08.2018 - 09.2018
- Conducted in person, over the phone, and video interviews
- Maintained an accurate candidate tracking system
- Posted job opportunities on several platforms
- Effectively worked all stages of recruiting
- Researched and recommended new ideas for candidate recruiting and improving the hiring process
- Negotiated employment wages
Customer Relationship Manager
Credit Corp Solutions
09.2015 - Current
- Reviewed information given by clients of customers with overdue accounts.
- Placed phone calls, sent letters by mail, and emailed customers to remind them of account details, payments due dates and amount owed.
- Skip traced customers to find possible location information.
- Met expectations of 220 outbound dials and 2 hours of talk time, each day.
- Placed account into corrects statuses depending on the situation and type of account. (Bankruptcy, Legal, Fraud, etc.)
- Escalated calls and helped my teammates with any questions or concerns they had.
- Applied any feedback I was given by management or peers.
- Contacted customers to come to an agreement on a suitable repayment opportunity.
- Sent eligible accounts to Law Firm for review of possible legal options by an attorney, when not able to come to agreement.
Front Desk Receptionist
The Local Pages
04.2015 - 08.2015
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Ordered supplies, made sure every employee had enough supplies to complete their job efficiently, while adhering to a fixed office budget.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Planned meetings and prepared conference rooms.
- Opened and properly distributed incoming mail.
Customer Service Representative
Covergys
02.2014 - 04.2015
- Maintained up-to-date knowledge of DirecTV policies regarding payments, returns and exchanges.
- Described product to customers and accurately explained details and care of merchandise.
- Answered product questions with up-to-date knowledge of sales and promotion offers.
- De-escalated calls.
- Retained customers.
Education
High School Diploma - undefined
Granite Peaks
Murray2014
Skills
- Negotiating
- Bankruptcy
- Team Player
- Staying compliant
- Self-directed
- Automated dialer experience
- Payment arrangements
- Working under pressure
- Reaching targets and meeting expectations
- Maintaining customer relations
- Hiring and interviewing
Accomplishments
I completed the JUMP at Credit Corp Solutions, which is a program for eligible applicants to be trained on more advanced skills, to become a successful Team Performance Leader, in the company.
Timeline
Senior Customer Relationship Manager
Credit Corp Solutions
01.2020 - Current
Talent Aqui
Credit Corp Solutions
08.2018 - 09.2018
Customer Relationship Manager
Credit Corp Solutions
09.2015 - Current
Front Desk Receptionist
The Local Pages
04.2015 - 08.2015
Customer Service Representative
Covergys
02.2014 - 04.2015
High School Diploma - undefined
Granite Peaks
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