Haylee Davis
Jacksonville,FL
Summary
Dynamic Medical Assistant with expertise in HIPAA compliance at Respiratory Critical Care and Sleep Medicine. Proven ability to build trust through exceptional customer service and effective communication. Skilled in EMR/EHR documentation, ensuring accurate patient records and facilitating seamless care delivery. Committed to enhancing patient experiences and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Respiratory Critical Care and Sleep Medicine
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Laboratory Assistant
Florida Laboratory Analysis
09.2023 - 06.2024
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
Dispatcher
Florida Automotive Logistics
05.2023 - 09.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 2 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Receptionist
Fields Cadillac Jacksonville
12.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Billing Clerk
Fields Cadillac Jacksonville
07.2022 - 12.2022
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Maintained detailed records of customer payments and billing adjustments.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
Finance Manager
Porsche
08.2021 - 07.2022
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Worked effectively in fast-paced environments.
- Providing a thorough explanation of benefits that come with protection programs, such as vehicle service contracts.
- Explaining the APR, finance charge, total sale price and other required disclosures on the contract
- Ensuring that the customers understand every detail of what they are agreeing to
- Training and providing the sales team with information on lease and finance programs
- Processing all deals accurately
- Maintaining current knowledge and learning more about finance and lease programs
Finance Assistant
Jaguar Land Rover Jacksonville
07.2020 - 08.2021
- Ensure proper stream of documents between finance and accounting department
- Ensures deals and recorded in a timely matter with accurate information
- Assist F&I Manager in administrative duties
- Generates all communication for Finance department
- Fully proficient with title laws and registration process
- Maintains proficiency and certifications as required for the position
- Prepares paperwork, contracts, and delivers deals
- Prepares and mails all deal packages with complete and proper documentation to lenders and follows any other process that may be in place in their respective department
- Other duties assigned by Finance Director
Receptionist
Jaguar Land Rover Jacksonville
09.2019 - 07.2020
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Cashier
Jaguar Land Rover Jacksonville
03.2019 - 09.2019
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.
Loss Prevention Specialist
Ross Dress for Less
11.2017 - 03.2019
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
Assistant Manager
Auntie Anne's Pretzels
09.2016 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Career Certification - Medical Assistant
Florida State College of Jacksonville
Jacksonville05-2024
High School Diploma -
Sandalwood High School
Jacksonville, FL05-2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Phlebotomy
- Finance and accounting
- Basic accounting practices
- Finance and Accounting Oversight
Certification
- CMA - Certified Medical Assistant
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Respiratory Critical Care and Sleep Medicine
05.2024 - Current
Laboratory Assistant
Florida Laboratory Analysis
09.2023 - 06.2024
Dispatcher
Florida Automotive Logistics
05.2023 - 09.2023
Receptionist
Fields Cadillac Jacksonville
12.2022 - 05.2023
Billing Clerk
Fields Cadillac Jacksonville
07.2022 - 12.2022
Finance Manager
Porsche
08.2021 - 07.2022
Finance Assistant
Jaguar Land Rover Jacksonville
07.2020 - 08.2021
Receptionist
Jaguar Land Rover Jacksonville
09.2019 - 07.2020
Cashier
Jaguar Land Rover Jacksonville
03.2019 - 09.2019
Loss Prevention Specialist
Ross Dress for Less
11.2017 - 03.2019
Assistant Manager
Auntie Anne's Pretzels
09.2016 - 01.2018
Career Certification - Medical Assistant
Florida State College of Jacksonville
High School Diploma -
Sandalwood High School
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