Haylee Doerflein
Edwardsville,IL
Summary
Accomplished Patrol Officer and 911 Dispatcher with a proven track record in community policing and dispatch communication, demonstrated at Edwardsville Police Department and various counties. Skilled in fostering public safety and effective emergency response, leveraging strong interpersonal skills and Special Olympics liaison experience. Expert in R.A.D. training, showcasing a commitment to excellence and a results-driven approach.
Overview
12
12
years of professional experience
Work History
Patrol Officer
Edwardsville Police Department
08.2022 - Current
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Special Olympics Liaison for the department since 2023
- R.A.D. Trainer Certification 2024
- Field Training Officer Certification 2024
911 Emergency Dispatcher
SIUE Edwardsville IL
08.2021 - 08.2022
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- LEADS coordinator throughout time at department
911 Dispatcher
St. Clair County
01.2019 - 08.2021
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
911 Dispatcher
Woodford County Sheriffs Department
03.2013 - 12.2018
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
Education
Bachelor of Science - Criminal Justice And Sociology
Eureka College
Eureka, IL05.2013
Skills
- Community policing
- Special Olympic Liaison
- RAD Trainer
- Dispatch Communication
- Public Service
Timeline
Patrol Officer
Edwardsville Police Department
08.2022 - Current
911 Emergency Dispatcher
SIUE Edwardsville IL
08.2021 - 08.2022
911 Dispatcher
St. Clair County
01.2019 - 08.2021
911 Dispatcher
Woodford County Sheriffs Department
03.2013 - 12.2018
Bachelor of Science - Criminal Justice And Sociology
Eureka College
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