Haylee Ethridge

The General Manager (GM) is responsible for overseeing the daily operations of a Dunkin' Donuts/Baskin Robbins store, ensuring high standards of customer service, quality, and operational excellence. The GM leads a team of employees, manages financial performance, and ensures compliance with company policies and procedures.

• Oversee daily store operations to ensure efficient and effective functioning.
• Maintain high standards for food safety, cleanliness, and customer service.

Ensure compliance with company policies, procedures, and operational guidelines.

• Team Leadership-

Recruit, train, and develop store employees to maintain a skilled and motivated workforce.

• Create a positive and productive work environment that encourages teamwork and high performance.

Conduct regular performance evaluations and provide constructive feedback

• Ensure exceptional customer service and resolve customer complaints in a timely manner.

Monitor customer feedback and implement strategies to improve customer satisfaction.

• Manage store finances, including budgeting, forecasting, and cost control.
• Analyze financial reports and implement strategies to achieve sales and profitability targets.

Ensure accurate cash handling and adherence to financial procedures.

• Manage inventory levels to ensure timely delivery of products and supplies.

Conduct regular inventory audits and reconcile discrepancies.

• Develop and implement local marketing strategies to drive sales and customer traffic.
• Monitor sales trends and develop action plans tp address any issues.

Promote new products and promotions to increase sales.

• Qualifications:**
• Proven experience in a management role.
• Strong leadership in team-building skills.
• Excellent communication and interpersonal abilities.
• Proficiency in financial management and budgeting.
• Consistently meeting labor metrics.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem solving skills and attention to detail.
• Flexibility to work various shifts, including weekends and holidays.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Contributed to inventory management by monitoring stock levels.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Worked and handled private events, to ensure the guest had a memorable experience on their special night.
• Making schedules and creating floor plans. (putting aces in places)

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Strong emphasis on being aware on food allergies and dietary restrictions.
• Cultivated warm relationships with regula guests.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Full fine dining service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Used slow periods to restock supplies, ice, trays, wine chillers, steak knives, wine glasses.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Improved dining experience by providing prompt, attentive service to guests.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular guests.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Answered customers' questions, recommended items, and recorded order information.
• Inspected dishes and utensils for cleanliness.
• Kept bar presentable and well-stocked to meet customer needs.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Prepared garnishes by evenly slicing and pitting fruits.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Improved dining experience by providing prompt, attentive service to guests.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Managed inventory of dining supplies to prevent shortages during service.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Inspected dishes and utensils for cleanliness.