Haylee Garza
Houston,TX
Summary
Dedicated receptionist with strong customer service and problem-solving skills. Experienced in front desk operations and multi-line telephone management, ensuring efficient communication and enhanced client satisfaction.
Overview
3
3
years of professional experience
Work History
Receptionist
Jaguar Land Rover Clear Lake
Friendswood, TX
07.2024 - 11.2025
- Handled incoming calls, providing accurate information and routing inquiries efficiently.
- Coordinated with various departments to facilitate smooth communication and workflow processes.
- Maintained cleanliness and organization of reception area, promoting a welcoming environment for clients.
- Addressed client concerns promptly, enhancing overall customer satisfaction through effective problem solving skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents,scanning documents and managing office supplies inventory.
- Trained new staff on front desk protocols and customer service expectations to ensure consistency.
Customer Service Representative
Dirt Cheap
Pasadena, TX
03.2023 - 06.2024
- Processed transactions swiftly using point-of-sale systems, maintaining cash handling accuracy.
- Addressed customer complaints and feedback, implementing solutions to enhance service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Barista
Fairmont Nutrition
Pasadena, TX
08.2022 - 02.2023
- Maintained cleanliness of workstations and equipment to ensure a safe environment.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Developed seasonal beverage menus based on customer feedback and trends.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
High School Diploma -
Deer Park High School
Deer Park, TX05-2022
Skills
- Time management
- Telephone skills
- Data entry
- File management
- Multi-line telephone operation
- Document management
- Mail distribution
- Front desk operations
- Phone etiquette
- Excel
- Customer service
- Customer complaint resolution
Timeline
Receptionist
Jaguar Land Rover Clear Lake
07.2024 - 11.2025
Customer Service Representative
Dirt Cheap
03.2023 - 06.2024
Barista
Fairmont Nutrition
08.2022 - 02.2023
High School Diploma -
Deer Park High School