Summary
Overview
Work History
Education
Skills
Timeline
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Haylee Goodman

Delaware

Summary

Compassionate and driven healthcare professional with a strong background in office management, customer service, and patient care. Currently completing nursing school and serving as a PSA at Grady Memorial Hospital. Known for exceptional communication, organizational skills, and a deep commitment to improving patient experiences. Elected President of the Nursing Class, demonstrating leadership and dedication to the field.

Overview

10
10
years of professional experience

Work History

Patient Support Assistant (PSA)

Grady Memorial Hospital
01.2024 - Current
  • - Provide compassionate, hands-on patient support in a hospital setting
  • - Assist with patient hygiene, mobility, vital signs, and daily care tasks
  • - Collaborate with nursing staff to ensure quality care and safety
  • - Maintain HIPAA compliance and uphold infection control protocols

Office Manager

J&K Cabinetry
01.2021 - 01.2024
  • - Oversaw daily operations, scheduling, and vendor relations
  • - Delivered high-quality customer service and resolved client issues
  • - Managed billing, inventory, and administrative support tasks
  • - Improved workflow with efficient organizational systems

Personal Care Assistant (PCA)

Willow Brook Christian Communities
01.2017 - 01.2021
  • - Supported elderly residents with ADLs, focusing on dementia care
  • - Monitored patient vitals and reported changes to clinical staff
  • - Provided emotional support to patients and families
  • - Promoted mobility and independence through attentive care

Server/Hostess

Willow Brook Christian Communities
01.2015 - 01.2021
  • - Delivered prompt and friendly service in a healthcare dining setting
  • - Managed high-volume periods with professionalism and efficiency
  • - Trained new staff and ensured excellent guest experiences

Education

Nursing

Marion Technical College
Marion, OH
05-2026

High School Diploma -

Rutherford B. Hayes High School
Delaware, OH
01.2016

Skills

  • Patient Care & Support
  • Office & Administrative Management
  • Scheduling & Calendar Coordination
  • Strong Work Ethic & Time Management
  • HIPAA Compliance
  • Vital Signs Monitoring
  • Customer Service & Communication
  • Behavioral & Emotional Support
  • Emergency Response
  • Patient confidentiality

Timeline

Patient Support Assistant (PSA)

Grady Memorial Hospital
01.2024 - Current

Office Manager

J&K Cabinetry
01.2021 - 01.2024

Personal Care Assistant (PCA)

Willow Brook Christian Communities
01.2017 - 01.2021

Server/Hostess

Willow Brook Christian Communities
01.2015 - 01.2021

Nursing

Marion Technical College

High School Diploma -

Rutherford B. Hayes High School

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Haylee Goodman