Summary
Overview
Work History
Education
Skills
Timeline
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Haylee Grandstaff

Harrah

Summary

I am dependable, successful, I provide fast, high-quality customer service to guests in restaurant settings. I am adaptable and professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Server

Hynson's
01.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Trailer Trash Treatz
02.2022 - 09.2023
  • Enhanced customer satisfaction by providing efficient and friendly service at the snow cone station.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed creative new snow cone flavors to keep the menu fresh and appealing to returning customers.
  • Trained new employees on proper snow cone making techniques, equipment use, and customer service expectations.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships with patrons.
  • Monitored equipment performance regularly, performing routine maintenance tasks as necessary to ensure optimal functionality.

Education

High School Diploma -

Harrah High School
Harrah, OK
05.2024

No Degree -

Rose State College
Oklahoma City, OK
05.2024

Skills

  • Guest Engagement
  • Food Safety Practices
  • Performance Improvement
  • Professional Appearance
  • Service Prioritization
  • Exceptional Customer Service
  • Strong Work Ethic
  • Relationship Management
  • Food Sales and Promotion

Timeline

Server

Hynson's
01.2023 - Current

Server

Trailer Trash Treatz
02.2022 - 09.2023

High School Diploma -

Harrah High School

No Degree -

Rose State College

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Haylee Grandstaff