Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAYLEE HANSON

Sanford,FL

Summary

Empathetic professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

7
7
years of professional experience

Work History

Customer Service Representative II

JPMorgan Chase
Heathrow, USA
09.2022 - Current
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong communication skills to negotiate payment options with customers.
  • Demonstrated ability to stay organized and comply with performance standards for both card customer service and collections.

Regulatory Complaint Specialist III

Sears Protection Agreement Services
Lake Mary, USA
05.2021 - 09.2022
  • Responded to inquiries from external agencies regarding company's compliance efforts.
  • Identified areas where existing policies need strengthening or updating to maintain ongoing compliance.
  • Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.
  • Developed comprehensive plans outlining steps needed to bring an organization into full compliance with legal requirements.

Barista Trainer

Starbucks
Lake Mary, USA
10.2020 - 05.2021
  • Provided one-on-one guidance to new barista hires on all aspects of the job, from daily operations to customer service standards.
  • Provided consistent feedback regarding individual performance, allowing employees to set goals for improvement.
  • Maintained records related to employee training progress, including attendance logs, test scores, and evaluations.

Waitress

Waffle House
Casselberry, USA
05.2018 - 03.2020
  • Managed multiple tasks simultaneously while maintaining high-quality standards of service.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Developed positive relationships with regular customers through friendly conversation.

Education

High School -

Seminole High School
05.2019

Skills

  • Data entry
  • Complaint handling
  • Microsoft Excel
  • Customer service
  • Computer proficiency
  • Decision making
  • Multidepartment collaboration
  • Performance tracking

Timeline

Customer Service Representative II

JPMorgan Chase
09.2022 - Current

Regulatory Complaint Specialist III

Sears Protection Agreement Services
05.2021 - 09.2022

Barista Trainer

Starbucks
10.2020 - 05.2021

Waitress

Waffle House
05.2018 - 03.2020

High School -

Seminole High School

Similar Profiles

CREATE PROFILE