Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haylee Harkovich

Buckley,WA

Summary

Goal-focused Teller experienced in fast-paced financial environments, cash-handling, transaction management and fraud prevention. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals. Promotes Credit Union products and services to drive revenue and member loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Teller

BECU
Tukwila, WA
01.2023 - Current
  • Explained account information to members in detail as needed.
  • Balanced cash drawers on a daily basis.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Identified opportunities to refer members to other areas of the Credit Union for additional services.
  • Met or exceeded sales goals and met member needs by promoting our Credit Union products and services in member interactions.
  • Used a strong knowledge of our Credit Union products and services to confidently educate members about features, benefits and pricing.
  • Verified members' identification to ensure compliance with laws and regulations.
  • Issued and redeemed money orders, cashier checks, personal checks and savings bonds.
  • Trained and mentored other employees on Teller operations.
  • Received and processed member transactions, including deposits, withdrawals, loan payments and other banking services.
  • Built and maintained member relationships through quality, personalized interactions.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Followed up on requests from members in a timely manner.
  • Provided exceptional customer service while accurately processing routine transactions.

Keyholder

Torrid
Auburn, WA
05.2022 - 01.2023
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Supported loss prevention initiatives to minimize theft.
  • Maintained store and maintained appearance.
  • Maintained accurate records of daily, weekly, and monthly sales figures.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Performed regular maintenance tasks such as dusting shelves or vacuuming floors.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Conducted inventory counts as needed to ensure accuracy of stock levels.
  • Processed payments using a variety of methods including credit card transactions, checks, cash, and gift cards.

Deli Associate

Fred Meyer
Sumner, WA
04.2021 - 11.2021
  • Adhered to company policies and procedures related to food handling processes.
  • Maintained cleanliness of deli area, including tables and counters.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Organized storage areas to maximize efficiency while keeping products safe from contamination.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
  • Processed payments on cash register and counted back bills and change to customers.

Sales Associate

Taco Bell
Milton, WA
06.2019 - 04.2021
  • Worked with fellow sales team members to achieve group targets.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Prepped food in a timely manner for customers.

Education

High School Diploma -

Puyallup High School
Puyallup, WA
06-2021

Some College (No Degree) - Arts

Pierce College
Puyallup, WA

Skills

  • Cash Handling
  • Asset Protection
  • Account Updating
  • Fraud Detection
  • Member Relationship Building
  • Regulatory Compliance
  • Excellent Communication Skills
  • Strong Work Ethic
  • Financial Services
  • Sales Expertise
  • Open-minded
  • Continuously Growing Career Goals
  • Flexible

Certification

  • 2 BECU Quarterly Balanced Performance Certificates

Timeline

Teller

BECU
01.2023 - Current

Keyholder

Torrid
05.2022 - 01.2023

Deli Associate

Fred Meyer
04.2021 - 11.2021

Sales Associate

Taco Bell
06.2019 - 04.2021

High School Diploma -

Puyallup High School

Some College (No Degree) - Arts

Pierce College

Similar Profiles

CREATE PROFILE
Haylee Harkovich