Haylee Hernandez
Cullman
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Josh O'Neal & Associates
05.2022 - 08.2024
- Managed multi-line phone system, efficiently routing calls to appropriate personnel.
- Scheduled appointments and maintained calendar for office staff, ensuring optimal time management.
- Assisted clients in navigating services offered, enhancing overall customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Associate of Science - Nursing
Wallace State Community College
Hanceville, AL05-2026
High School Diploma -
West Point High School
Cullman, AL05-2024
High School Diploma -
Cullman Area Technology Academy
Cullman, AL05-2024
Skills
- Appointment scheduling
- Customer service support
- Client assistance
- Communication skills
- Front desk operations
- Team collaboration
- Customer/Client relations
- Scheduling appointments
- Greeting and seating clients
Certification
- CPR & First Aid Certified-American Heart Association (2020-2024)
- Blood Pressure Certification (2020-2024)
- Basic Nurse Aide Training (2022-2023)
- CNA-Level Skills Training (2023)
Timeline
Receptionist
Josh O'Neal & Associates
05.2022 - 08.2024
Associate of Science - Nursing
Wallace State Community College
High School Diploma -
West Point High School
High School Diploma -
Cullman Area Technology Academy