Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haylee Horton

Irvine,CA

Summary

*Previous Makeup Artist adept in customer relations and product knowledge, significantly enhanced client satisfaction and team expertise.

*Leveraged training and coaching abilities to elevate service standards, demonstrating exceptional problem-solving skills and a commitment to excellence.

*Achieved notable increases in customer loyalty and team performance.

*Friendly Lead Cashier tasked with mentoring, training, and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success.

* Hardworking employee enthusiastic about learning this field inside and out.

*Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Lead Cashier

Ulta Salon and Cosmetics
02.2021 - Current
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Maintained stock to meet expected customer demand.
  • Operated cash register to record transactions accurately and efficiently.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Contributed to team success by consistently meeting or exceeding sales targets set by management.
  • Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
  • Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.

Sales Associate

Kohl's
06.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Line Server

K&w Cafeterias
05.2016 - 04.2017
  • Reduced wait times for guests by efficiently assembling meal components in a timely manner.
  • Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Prepared ingredients and recipe components ahead of time.
  • Served food according to temperature, safety and presentation guidelines.
  • Provided exemplary service to students, staff, and visitors.
  • Tracked meal purchases and accepted payments at cash register.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Restocked condiments, beverages and utensils per expected use levels.

Makeup Artist

Wicked Halloween Superstore
07.2016 - 11.2016
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Applied makeup in accordance with clothing style.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Conducted consultations to understand client's desired look.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Increased revenue through effective customer service and inventory management.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Trained new cosmetologists on makeup and skincare products and techniques.

Education

High School Diploma -

Penn Foster High School
Goldsboro, NC
07.2017

Skills

  • Training and coaching
  • Customer Assistance
  • Point of sale operation
  • Manager support
  • Issue Resolution
  • Problem-Solving
  • Product Knowledge
  • Customer Relations
  • Customer Transactions
  • Relationship Building
  • Total Sales Reconciliation
  • Team Collaboration

Timeline

Sales Associate

Kohl's
06.2021 - 12.2021

Lead Cashier

Ulta Salon and Cosmetics
02.2021 - Current

Makeup Artist

Wicked Halloween Superstore
07.2016 - 11.2016

Line Server

K&w Cafeterias
05.2016 - 04.2017

High School Diploma -

Penn Foster High School

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Haylee Horton