Haylee Hughes
Bremond,TX
Summary
Dedicated and passionate soon-to-be college graduate with extensive customer service experience and healthcare background, poised to enter an accelerated nursing program. Demonstrates exceptional communication and interpersonal skills, honed through years of working directly with diverse clients/customers. Known for strong problem-solving abilities, empathy, and a commitment to providing excellent care. Eager to leverage customer service expertise, medical experience and academic background to excel in a nursing career and contribute positively to patient care and healthcare teams.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Aussie Pet Mobile
2022.05 - Current
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Ranch Manager
Zan Cattle
2017.02 - Current
- Worked with owner to determine ranch needs.
- Monitored weather conditions and adjusted strategies accordingly to avoid losses.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
- Trained new workers on safety and ranch procedures.
- Planned harvest and planting schedules.
- Managed ranch schedules for livestock, special events and crops.
- Purchased seeds, nutrients, disease control chemicals and gardening equipment based on business demands.
- Gathered and documented information about stock growth, production activities, and environmental readings to make accurate plans and operational decisions.
- Handled money by accurately setting up registers, balancing drawers and preparing daily deposits.
Sales Associate
Joetta's Boutique
2021.05 - 2022.05
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Met merchandise processing standards and maintained organized and accessible work area.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Assistant Customer Service Coordinator
Partin Oil and Gas
2019.04 - 2021.02
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Answered incoming calls while recording accurate messages.
- Produced and distributed memos, newsletters and other forms of communication.
- Handled data entry tasks with high levels of speed and accuracy.
- Executed record filing systems to improve document management and organization.
- Compiled and produced presentations and reports as directed by leadership team.
- Instituted new employee training procedures to reduce onboarding process time length.
- Monitored sales performance data and updated spreadsheets with information to assist with review and analysis.
- Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Opened, sorted and distributed incoming mail and processed outgoing mail.
Education
Bachelor of Science - Public Health
Sam Houston State University
Huntsville, TX12.2024
High School Diploma -
Bremond High School
Bremond, TX05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Scheduling
- Microsoft Outlook
- Appointment Scheduling
- Paperwork Processing
- Team Development
- Microsoft PowerPoint
Accomplishments
College National Honors Society
Timeline
Customer Service Representative
Aussie Pet Mobile
2022.05 - Current
Sales Associate
Joetta's Boutique
2021.05 - 2022.05
Assistant Customer Service Coordinator
Partin Oil and Gas
2019.04 - 2021.02
Ranch Manager
Zan Cattle
2017.02 - Current
Bachelor of Science - Public Health
Sam Houston State University
High School Diploma -
Bremond High School
Similar Profiles
Regina ShchepotevaRegina Shchepoteva
Pet Groomer at Aussie Pet MobilePet Groomer at Aussie Pet Mobile
Hadley TaylorHadley Taylor
Intern at Prairie Pet Mobile Vet ClinicIntern at Prairie Pet Mobile Vet Clinic
Christina ShoresChristina Shores
Administrative Assistant at AZ Mobile Pet VaccinesAdministrative Assistant at AZ Mobile Pet Vaccines