Haylee Kriss
Spanaway,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Professional
Cambia Health Solutions
02.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing member needs and resolving concerns.
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Assisted 150 members in average 5 days a week by answering questions, responding to inquiries and handling telephone requests.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced mentee performance by providing personalized guidance and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Branch Coordinator
Apria Healthcare
07.2019 - 01.2023
- Performed duties in office environment during operating hours.
- Balanced operational awareness with customer focus.
- Remained calm and professional in stressful situations.
- Coordinated and assigned service call requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Effective liaison between customers and internal departments.
- Sought ways to improve processes and services provided.
Education
Certificate - Medical Reimbursement And Coding
Green River Community College
Auburn, WA04.2022
Associate Of Applied Science - Medical Office Administration
Green River Community College
Auburn, WA04.2022
Associate Of Applied Arts - General Studies
Green River Community College
Auburn, WA06.2018
Skills
- Telephone Etiquette
- Microsoft Office
- Customer Service and Assistance
- Active Listening
- Medical Terminology Knowledge
- Service Standard Compliance
- Critical Thinking
- Research
- 10-Key
- Health Insurance Industry Knowledge
- HIPAA and Confidentiality Compliance
- Keyboarding Skills
- Customer Service Excellence
- Call Control
- Administrative Support
- Data Evaluation
- Problem-Solving Ability
- Credit Card Payment Processing
- Staff Management
- Skill Development Expertise
- Interpersonal Communications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Professional
Cambia Health Solutions
02.2023 - Current
Branch Coordinator
Apria Healthcare
07.2019 - 01.2023
Certificate - Medical Reimbursement And Coding
Green River Community College
Associate Of Applied Science - Medical Office Administration
Green River Community College
Associate Of Applied Arts - General Studies
Green River Community College
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