Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haylee McElyea

Raleigh,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Receptionist Administrator

Body Wellness Massage Therapy
04.2022 - Current
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.

Medical Office Receptionist

Waynesboro Family Clinic
06.2021 - 03.2022
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
  • Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.

Customer Service Representative

Sigma Electric MFG
02.2019 - 05.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

No Degree -

Johnston Community College
Smithfield, NC

High School Diploma -

North Johnston High School
Kenly, NC
06.2016

Skills

  • Fee Collection
  • Guest Relations
  • Office Equipment Maintenance
  • Calendar Management
  • Reception Area Maintenance
  • Payment Collection
  • Mail Routing
  • Scheduling appointments
  • Appointment Setting
  • Document retrieval
  • Multi-line phone operation
  • Client Relations
  • Document scanning and digitization
  • File Organization
  • Data Entry
  • Multitasking and Organization

Timeline

Receptionist Administrator

Body Wellness Massage Therapy
04.2022 - Current

Medical Office Receptionist

Waynesboro Family Clinic
06.2021 - 03.2022

Customer Service Representative

Sigma Electric MFG
02.2019 - 05.2021

No Degree -

Johnston Community College

High School Diploma -

North Johnston High School

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Haylee McElyea