Haylee McElyea
Raleigh,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Body Wellness Massage Therapy
04.2022 - Current
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
Medical Office Receptionist
Waynesboro Family Clinic
06.2021 - 03.2022
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
Customer Service Representative
Sigma Electric MFG
02.2019 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree -
Johnston Community College
Smithfield, NCHigh School Diploma -
North Johnston High School
Kenly, NC06.2016
Skills
- Fee Collection
- Guest Relations
- Office Equipment Maintenance
- Calendar Management
- Reception Area Maintenance
- Payment Collection
- Mail Routing
- Scheduling appointments
- Appointment Setting
- Document retrieval
- Multi-line phone operation
- Client Relations
- Document scanning and digitization
- File Organization
- Data Entry
- Multitasking and Organization
Timeline
Receptionist Administrator
Body Wellness Massage Therapy
04.2022 - Current
Medical Office Receptionist
Waynesboro Family Clinic
06.2021 - 03.2022
Customer Service Representative
Sigma Electric MFG
02.2019 - 05.2021
No Degree -
Johnston Community College
High School Diploma -
North Johnston High School
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