Haylee Monroy
Forney,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests. Easily adaptable to high-pressure, dynamic situations. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Welcoming Front Desk Associate with 2 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable Patient Representative, serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Representative
CareNow Urgent Care
02.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Informed patients of excessive wait times and offered to reschedule appointments.
Front Desk Associate/Party Hostess
Urban Air Trampoline And Adventure Park
06.2021 - 01.2023
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Planned coverage needs and organized services to support incoming special events.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Planned parties according to customer specifications.
- Decorated and set tables in accordance with party themes and age groups.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Completed opening and closing checklists of facility to verify security of building, staff and parking area.
- Maintained accurate supply log of party supplies and submitted purchase requests to reorder supplies.
Sales Associate
Target
01.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
Education
High School Diploma -
North Forney High School
Forney, TX05.2022
Skills
- Guest Satisfaction
- Inquiry Response
- Basic Food Service
- Check in and Checkout Procedures
- Guest Registration
- Hospitality Service
- Credit Card Handling
- Guest Interaction
- Customer Loyalty
- Staff Meetings
- Cash Counting
- Negotiation Tactics
- Insurance Verification
- Benefits knowledge
- Registration process management
- Privacy and confidentiality
- Patient Intake
- Customer Service
- Appointment Scheduling
- Registration management
- Problem-Solving
- Multitasking and Organization
- Patient check-in
- Financial Procedures Adherence
- HIPAA Compliance
- Fee Collection
- Call Screening
- Insurance Billing
- Patient Registration
- Relationship Building
- Eligibility Determination
- Team Leadership
- Registration and Scheduling
- Benefits Explanation
Accomplishments
- Oversaw reservation payments via credit card and cash and had zero errors over the course of 2 years
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Certification
- BLS certified
Timeline
Patient Representative
CareNow Urgent Care
02.2023 - Current
Front Desk Associate/Party Hostess
Urban Air Trampoline And Adventure Park
06.2021 - 01.2023
Sales Associate
Target
01.2020 - 06.2021
High School Diploma -
North Forney High School
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