Haylee Morris
Salisbury,MD
Summary
Former Employee of the Month at Hunter's Flooring
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices, de-escalation, and related options.
Overview
9
9
years of professional experience
Work History
Production Coordinator
Hunter's Flooring
03.2025 - Current
- Coordinated production schedules to optimize workflow and meet project deadlines.
- Collaborated with cross-functional teams to resolve production issues efficiently.
- Assisted in implementing quality control measures to maintain product standards.
- Reviewed and updated production documentation to improve accuracy and compliance.
- Facilitated communication between departments to streamline project execution.
Scheduling Coordinator
Hunter's Flooring
03.2024 - 03.2025
- Coordinated scheduling of installation appointments to optimize team efficiency and resource allocation.
- Communicated effectively with clients to confirm service details and address inquiries promptly.
- Managed daily schedules using industry-specific software, ensuring timely deliveries and installations.
- Developed and maintained accurate records of scheduled appointments, cancellations, and rescheduling requests.
- Assisted in resolving scheduling conflicts to minimize delays and enhance customer satisfaction.
- Provided support in training new team members on scheduling processes and system usage.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Remote Customer Service Representative
Amazon
03.2020 - 11.2023
- Resolved customer inquiries using Amazon's internal systems to ensure timely and accurate responses.
- Assisted in training new team members on customer service protocols and tools.
- Streamlined order processing workflow, enhancing efficiency in handling customer requests.
- Implemented feedback mechanisms to improve service quality and customer satisfaction scores.
- Led initiatives to reduce response times by optimizing communication channels with customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Marketing Team Leader
It Works! Global
04.2018 - 04.2023
- Led cross-functional marketing campaigns, driving brand awareness and customer engagement initiatives.
- Developed and executed strategic marketing plans to elevate product positioning in competitive markets.
- Analyzed market trends, consumer insights, and campaign performance to optimize strategies and improve ROI.
- Mentored junior team members, fostering skill development and enhancing team productivity through collaboration.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Front Desk Associate
University of Tennessee
10.2018 - 11.2020
- Managed front desk operations, providing exceptional customer service to students and visitors.
- Assisted in scheduling appointments and coordinating events for faculty and staff.
- Maintained accurate records of student inquiries and services provided.
- Implemented efficient check-in procedures, enhancing visitor experience and reducing wait times.
- Trained new associates on front desk protocols and university policies.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Student Government Secretary
Wor-Wic Community College
01.2017 - 06.2017
- Organized and documented meeting minutes for student government sessions.
- Coordinated communication between student leaders and administration.
- Managed scheduling of events and meetings to enhance participation.
- Streamlined information dissemination through newsletters and digital platforms.
Education
Associate of Science - Counseling
Wor-Wic Community College
Salisbury, MD05.2026
Associate of Science - General Studies
Wor-Wic Community College
Salisbury, MD05.2017
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Schedule management
- Critical thinking
- Scheduling proficiency
- Customer relationship management
- Effective multitasking
- Telephone etiquette
References
Michelle Burgess (443)-235-9113
Princess Wallace (443) 735-6578
Kellie Minnich (330) 690-5350
Timeline
Production Coordinator
Hunter's Flooring
03.2025 - Current
Scheduling Coordinator
Hunter's Flooring
03.2024 - 03.2025
Remote Customer Service Representative
Amazon
03.2020 - 11.2023
Front Desk Associate
University of Tennessee
10.2018 - 11.2020
Marketing Team Leader
It Works! Global
04.2018 - 04.2023
Student Government Secretary
Wor-Wic Community College
01.2017 - 06.2017
Associate of Science - Counseling
Wor-Wic Community College
Associate of Science - General Studies
Wor-Wic Community College