Haylee Morse
Belleville,Michigan
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Efficient team player competent at researching presentation topics and taking accurate meeting minutes. Possesses strong written and verbal communication skills. Works independently and efficiently, managing multiple tasks at once.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Residential Appraiser Trainee
J. Peterman Appraisal Services
06.2017 - Current
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Prepared and edited documents and reports for quality and accuracy.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Completed Residential Appraisal Certification classes and training.
Store Manager
A&W® Restaurants
06.2012 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Education
No Degree -
Eastern Michigan University
Ypsilanti, MIBachelor of Arts - Communications
Western Illinois University
Macomb, IL12.2020
High School Diploma -
Early College Alliance
Ypsilanti, MI06.2015
Skills
- Data Communications
- Clerical Staff Oversight
- Customer Satisfaction
- Organize Files
- Multitasking and Time Management
- Organizing and Categorizing Data
- Document Organization
- Cash Drawer Management
- Employee Communications
- Issue Response and Resolution
- Customer Inquiries
- Email Writing
Timeline
Administrative Assistant/Residential Appraiser Trainee
J. Peterman Appraisal Services
06.2017 - Current
Store Manager
A&W® Restaurants
06.2012 - Current
No Degree -
Eastern Michigan University
Bachelor of Arts - Communications
Western Illinois University
High School Diploma -
Early College Alliance
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