HAYLEE NORRIS
Tampa,FL
Summary
I am a very organized, kind, and approachable person with a lot of experience in customer service and event coordination. I prioritize creating a welcoming environment and completing every task with utmost quality and efficiency. I am currently attending the University of South Florida at the Tampa campus and plan to pursue a career in event coordinating after graduation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Outback Steakhouse
09.2025 - Current
- Greeted and seated guests efficiently.
- Managed reservation systems, optimizing seating arrangements for efficiency.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Collaborated with servers to communicate guest needs and enhance service quality.
- Trained new hosts on operational procedures and customer service best practices.
- Answered customer questions about hours, seating, and menu information.
- Bussed and reset tables, monitored dining area cleanliness and readiness to maintain high standards of hospitality.
- Carried out complete opening, closing, and shift change duties
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Hand-dried dish utensils and prepared them for tables.
- Used cash registers and credit card machines to cash out customers
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Golf Shop Attendant
Tampa Palms Golf & Country Club
02.2025 - Current
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
- Provided knowledge on golf equipment, clothing, and accessories, helping customers make informed purchasing decisions.
Assistant Wedding Coordinator
Helena Elizabeth Events
10.2024 - Current
- Coordinated with participating vendors during event planning.
- Stayed current on industry trends by attending workshops and conferences related to wedding planning.
- Assisted in the planning and coordination of weddings.
- Anticipated potential issues before they arose by developing contingency plans for various aspects of each event.
- Problem-solving as issues arise and being attentive to every detail on site.
Extended Day Counselor
Trinity School For Children
04.2024 - 02.2025
- Provided homework assistance to students, developing essential study skills necessary for academic success in various subjects
- Enhanced student engagement by incorporating creative activities and games into extended day curriculum
- Maintained accurate records of student attendance, ensuring compliance with state regulations for after-school programs
- Developed strong relationships with students, fostering a positive and supportive environment for learning and growth
Beauty Advisor
Ulta Beauty
11.2023 - 04.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home
- Maintained counter and display areas for cleanliness and organization
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry
- Actively promoted store events and promotions to encourage customer participation and drive sales growth
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations
- Processed payments, entering sales in register for prompt customer service
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products
- Recommended complementary purchases to customers, increasing revenue
Cashier
Publix
07.2023 - 10.2023
- Helped customers navigate applications and in-store technology
- Maintained current knowledge of store promotions and highlighted sales to customers
- Performed cash, card, and check transactions to complete customer purchases
- Processed refunds and exchanges in accordance with company policy
- Streamlined checkout process for increased efficiency and reduced waiting times
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Identified and resolved discrepancies and errors in customer accounts
- Had to leave due to unexpected early move-in for school
Customer Service/ Cashier
Beyond Norris Nutrition
08.2021 - 06.2023
- Worked all throughout these two years whenever needed
- Answering calls and taking orders
- Counted money in drawers at beginning and end of each shift
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Kept the area safe and clean at all times
- Made drinks (shakes, teas, and coffees) for customers quickly and efficiently
- Had to leave due to business shutting down
Hostess and Server
Island View Lakefront Restaurant And Pub
07.2022 - 09.2022
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers
- Carried out complete opening, closing and shift change duties
- Answering calls and taking orders
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Hand dried dish utensils and prepared them for tables
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Used cash registers and credit card machines to cash out customers
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Directed parties to their tables
- Prepared for the unexpected changes of switching between hostess and server on different
- Had to leave due to schedule interference with high school and lack of flexibility
Education
Dual Enrollment -
South Florida State College
Wauchula, FLHospitality And Tourism Management -
University of South Florida
Tampa, FL05.2027
High School Diploma -
Hardee Senior High School
Wauchula, FL05.2023
Skills
- Organized
- Warm and Friendly
- Customer Engagement
- Problem-Solving
- Team collaboration
- Customer service
- Multitasking proficiency
- Detail-oriented
- Exceptional communication
- Strong interpersonal skills
- Effective time management
Miscellaneous
- Shadowed John Franzone at Tampa Bay Lightning games
- Work at Tampa Bay Lightning games when called, have worked over 9 games, and am still working with them
- Held Composite Chair position in Sigma Delta Tau in Fall 2024 (coordinating with photographer and chapter members to take chapter composite photos)
- Held Senior Recognition Chair position in Sigma Delta Tau in Fall 2025 (coordinate senior bonding events and large sendoff event that includes booking a venue, catering, decor, etc)
- Support Event Coordinator- one day event for Clove & Twine (responsible for set-up & take-down, assisting guests with gift purchases, taking information, and placing orders.)
Certification
- ServSafe certification
- Microsoft Excel certification
- Microsoft Word certification
- Microsoft PowerPoint certification
- LinkedIn Excel Essential Training
- LinkedIn Excel for Accounting
- LinkedIn Event Planning Foundations
- LinkedIn Relationship Building for Creative Leaders
- LinkedIn Google Sheets Essential Training
- LinkedIn Social Media Marketing Foundations
- LinkedIn Project Management for Creative Projects
Timeline
Host
Outback Steakhouse
09.2025 - Current
Golf Shop Attendant
Tampa Palms Golf & Country Club
02.2025 - Current
Assistant Wedding Coordinator
Helena Elizabeth Events
10.2024 - Current
Extended Day Counselor
Trinity School For Children
04.2024 - 02.2025
Beauty Advisor
Ulta Beauty
11.2023 - 04.2024
Cashier
Publix
07.2023 - 10.2023
Hostess and Server
Island View Lakefront Restaurant And Pub
07.2022 - 09.2022
Customer Service/ Cashier
Beyond Norris Nutrition
08.2021 - 06.2023
Hospitality And Tourism Management -
University of South Florida
High School Diploma -
Hardee Senior High School
Dual Enrollment -
South Florida State College