Haylee Notario

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Assisted in training new hires and offered ongoing support to help them reach their full potential.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Handled all donation requests, fundraising and In-Kind donations.
• Set up Programs and Events for the facility.
• Handled billing for programs and memberships.
• Took care of cash deposits for the entire building.
• Made schedules for all front desk/welcome center staff.
• Made presentations and held staff meetings with all welcome center staff.
• Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.
• Maintained database systems to track and analyze operational data.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Created and managed project plans, timelines and budgets.

I was a stay at home Mom from July 2012-August 2021.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Improved team efficiency by implementing new training procedures and streamlining work processes.
• Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
• Established strong relationships with clients, leading to repeat business and positive feedback.
• Exceeded performance goals consistently through effective communication and problem-solving skills.
• Responded to customer calls and emails to answer questions about products and services.
• Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
• Reviewed associate performance to identify training needs.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Mentored team members to enhance professional development and accountability in workplace.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.