Haylee Poppy

Customer Service Cashier

Crumbl Cookies

Madera , CA

05.2022 - 07.2022

Processed credit card transactions accurately and efficiently.
Answered incoming phone calls from customers regarding product availability or store locations.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Operated cash registers to process payments for goods and services.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Resolved customer complaints in a professional manner.
Complied with all health and safety regulations while performing job duties.
Provided information on company policies, warranties, guarantees, financing options and other related matters.
Greeted customers and provided friendly customer service.
Ensured that all areas of the retail floor were properly stocked throughout each shift.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Provided excellent customer service by helping customers locate items they were looking for.
Greeted customers and responded to informational requests.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Recommended, selected, located, and obtained products to meet customer needs.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.