Haylee Reid
Daohne
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
4
4
years of professional experience
Work History
Store Manager
Gulf Coast Hobby LLC
12.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash, and store procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
HR Manager
AMC Theatres
03.2023 - 02.2024
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
Bath and Body Works
Sales Assosciate
08.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies.
Education
Bachelor of Science - Radiology
South Alabama
Mobile, Alabama 12-2025
Associate of Arts - General Studies
Coastal Alabama
Bay Minette, AL05-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Inventory management
- Store displays
- Advertising and marketing
Timeline
HR Manager
AMC Theatres
03.2023 - 02.2024
Store Manager
Gulf Coast Hobby LLC
12.2020 - Current
Bath and Body Works
Sales Assosciate
08.2020 - 01.2021
Bachelor of Science - Radiology
South Alabama
Associate of Arts - General Studies
Coastal Alabama
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