Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Haylee Rodriguez

South Gate,CA

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

1
1
year of professional experience

Work History

Customer Experience Manager

Michaels Arts And Crafts
11.2023 - Current
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Established cross-functional teams for improved communication between departments and better customer experiences.

Customer Service Coordinator

Marshalls
09.2022 - 11.2023
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.

Education

Associate of Arts - Communications

Cerritos College
Norwalk, CA
05.2025

High School Diploma -

Aspire Ollin University Preparatory Academy
Huntington Park, CA
06.2019

Skills

  • Data Analysis
  • Time Management
  • Team Management
  • Organizational Skills
  • Bilingual(English/Spanish)
  • Microsoft Office 365 & Google Workspace

Accomplishments

  • Lead and maintained our loyalty program to rank number 1 in our company for five months.
  • Single handily ran the store while management was away.
  • Lead as Inventory Captain for multiple stores.
  • Ran serval departments and lead as an operational manager.

Timeline

Customer Experience Manager

Michaels Arts And Crafts
11.2023 - Current

Customer Service Coordinator

Marshalls
09.2022 - 11.2023

Associate of Arts - Communications

Cerritos College

High School Diploma -

Aspire Ollin University Preparatory Academy

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Haylee Rodriguez