Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Haylee Schoonmaker

Grand Rapids,MI

Summary

Dynamic leader with proven expertise in team management and sales enhancement, honed at Lowes Home Improvement. Excelled in boosting employee satisfaction and customer service, leading to increased department sales. Skilled in problem-solving and adaptability, ensuring operational excellence and safety. Achieved significant performance improvements through effective delegation.

Overview

6
6
years of professional experience

Work History

Specialty Department Supervisor

Lowes Home Improvment
03.2024 - Current
  • Enhanced customer experience by swiftly addressing concerns and delivering outstanding support.
  • Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
  • Developed strong relationships with vendors to ensure availability of high-quality products at competitive prices.
  • Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
  • Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
  • Increased sales in the specialty department through effective merchandising and product promotion.
  • Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Sales Associate

Tradehome
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Manager in Training

Journeys Kidz
06.2021 - 11.2023
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Food Runner

Northern Trails Bar and Grill
02.2019 - 01.2020
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Education

High School Diploma -

Tri County High School
Howard City, MI
05-2021

Skills

  • Team management
  • Budget oversight
  • Delegation techniques
  • Industry trends
  • Scheduling expertise
  • Customer service
  • Problem-solving
  • Safety and security
  • Adaptability and flexibility
  • Goals and performance
  • Operations
  • Sales expertise

Accomplishments

  • Supervised team of 25 staff members.

Timeline

Specialty Department Supervisor

Lowes Home Improvment
03.2024 - Current

Sales Associate

Tradehome
10.2023 - Current

Manager in Training

Journeys Kidz
06.2021 - 11.2023

Food Runner

Northern Trails Bar and Grill
02.2019 - 01.2020

High School Diploma -

Tri County High School

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Haylee Schoonmaker