Haylee Wrye Thompson
St. George,GA
Summary
Baptist South Emergency Room Summer 2024
Baptist Downtown Wolfson's Children's Hospital Spring 2024
Baptist Downtown Medical Surgical Floor Fall 2023
St. Catherine Laboure Place Summer 2023
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Specialist
Baptist Primary Care Lane Avenue
04.2022 - 09.2023
- Patient registration
- Insurance verification
- Check in and check out
- Scanning documents
- Answering phones
Human Services Worker
Department of Children and Families-Northeast Florida State Hospital
02.2019 - 04.2020
- Providing residential care for mentally disabled patients while maintaining a safe and secure environment
- Assisting with bath time, feeding, changing, and hygiene care
- Escorting residents to and from appointments and enrichment activities
- Providing one on one care to residents who are placed on special observation
- Assisting nursing staff during medication passes
- Helping residents identify stressful stimuli and develop healthy copying mechanisms.
Health Support Technician
Florida Department of Health Baker County WIC
08.2017 - 02.2018
- Check in and check out clients and issue federal wic benefits
- Obtain height, weight, and hemoglobin of pregnant women and children
- Answer phones and scheduling wic clients
- Nutritional education is given to all clients at each visit
Interviewing Clerk
Florida Department of Health Nassau County
06.2012 - 12.2016
- Greet and assist patients
- Answered phones and scheduled appointments for high volume clinic
- Provide customer service to patients being checked in and out
- Process insurance authorizations
- Responsible for collecting accurate patient demographics, insurance verification, referral processing, and various other areas of data entry
- Coordinates the daily operations of the office, including the medical records process, overseeing the front desk, confirming appointments
- Responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments
- Maintained compliance with regulatory standards such as HIPAA.
- Achieved high levels of customer satisfaction through active listening, empathy, and clear communication during interviews.
Education
Associate in Science, Nursing -
Florida State College At Jacksonville
08.2024
Skills
- Microsoft Windows XP, HMS Scheduling System
- Microsoft Office (PowerPoint, Excel, Outlook, Word)
Certification
American Heart Association BLS for Healthcare Providers CPR/AED, 10/2024
Timeline
Office Specialist
Baptist Primary Care Lane Avenue
04.2022 - 09.2023
Human Services Worker
Department of Children and Families-Northeast Florida State Hospital
02.2019 - 04.2020
Health Support Technician
Florida Department of Health Baker County WIC
08.2017 - 02.2018
Interviewing Clerk
Florida Department of Health Nassau County
06.2012 - 12.2016
Associate in Science, Nursing -
Florida State College At Jacksonville
American Heart Association BLS for Healthcare Providers CPR/AED, 10/2024
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