Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haylee Wells

Lakeland,FL

Summary

Proven track record in enhancing customer satisfaction, evidenced by winning the Consumer Satisfaction Award three times while at Jenkins Mitsubishi. Skilled in CRM software and building rapport, I excel in transforming the car-buying experience through exceptional service and organizational capabilities. Achievements include a Master Certified Product Specialist accolade, underscoring my commitment to excellence.

Overview

4
4
years of professional experience

Work History

Sales & Leasing Consultant

Jenkins Mitsubishi
04.2021 - Current

As a Car Sales Consultant, my role is to assist customers in finding their ideal vehicle by providing expert guidance and personalized service. From greeting customers to closing deals, I'd navigate them through the entire sales process with professionalism and enthusiasm. My goal is to ensure each customer receives exceptional care, making their car-buying experience seamless and satisfying.


Awards & Accolades: (Via DealerRater)

2024 Consumer Satisfaction Award - 3 Years in a row

2023 Highest Customer Experience Award

2024 Master Certified Product Specialist

2023 Customer Satisfaction Award

2022 Highest Customer Experience Award

2021 Highest Customer Experience Award

Server

Mojo's Wings, Burgers, Beer
03.2020 - 03.2021
  • Greeting and Seating Customers: Welcoming guests, escorting them to their tables, and providing menus.
  • Taking Orders: Recording food and beverage orders accurately and promptly.
  • Menu Knowledge: Familiarizing yourself with the menu to answer questions about dishes, ingredients, and preparation methods.
  • Serving Food and Beverages: Delivering orders from the kitchen to the table, ensuring accuracy and timeliness.
  • Upselling and Recommending: Suggesting additional items, specials, or desserts to enhance the dining experience.
  • Customer Interaction: Ensuring guests' needs are met, addressing any concerns or special requests they may have.
  • Billing and Payments: Presenting bills, processing payments, and handling cash or credit transactions.
  • Table Maintenance: Clearing tables, resetting them for the next guests, and ensuring cleanliness.
  • Teamwork: Coordinating with kitchen staff, bartenders, and other waitstaff to ensure efficient service.
  • Closing Duties: Assisting with closing tasks such as cleaning tables, restocking supplies, and preparing for the next shift.

Education

High School Diploma -

Tenoroc High School
Lakeland, FL
04.2021

Skills

Customer Service

Building rapport

Organizational capabilities

CRM Software

Lease Agreements

Timeline

Sales & Leasing Consultant

Jenkins Mitsubishi
04.2021 - Current

Server

Mojo's Wings, Burgers, Beer
03.2020 - 03.2021

High School Diploma -

Tenoroc High School
Haylee Wells