Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Haylee Whitt

Los Fresnos,TX

Summary

While working in retail and food/customer service, I became a highly-motivated employee with a desire to take on new challenges with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Tejas
Silsbee, TX
12.2022 - 04.2024
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Processed refunds, exchanges, voids and check cashing transactions accurately.
  • Greeted customers with a friendly attitude and provided assistance as needed.
  • Stocked shelves with merchandise, rotated products, and removed expired items from the shelves.
  • Ordered inventory weekly.

Server

Travel Centers of America - Black Bear Diner
Beaumont, TX
07.2022 - 11.2022
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Trusted to maintain retail section of restaurant and reorder items as needed.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Sales Lead Keyholder

Express
Beaumont, TX
07.2021 - 08.2022
  • Greeted customers and provided assistance with product selection.
  • Assisted in training new sales associates on store policies, procedures, and standards of operations.
  • Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
  • Processed payments using various methods such as credit cards or cash transactions.
  • Enforced loss prevention policies to minimize theft or fraud incidents within the store.
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.
  • Managed employee schedules according to staffing needs while ensuring labor costs remain within budget.
  • Responsible for interviewing applicants.
  • Successful in convincing customers to open a credit card with Express.

Education

Associate of Applied Science - Welding Technology

Texas State Technical College - Harlingen
Harlingen, TX

Skills

  • Employee scheduling
  • Task delegation
  • Cost reduction
  • Sales monitoring
  • Product and service knowledge
  • Recruiting and interviewing
  • Policy enforcement
  • Staff supervision
  • Retail operations
  • Marketing tactics
  • Customer rapport
  • Promotional planning
  • Money handling
  • Quick Learner
  • Basic hand tools
  • Loss prevention
  • Interpersonal communication
  • Problem-Solving
  • Quality Assurance
  • Safety and Cleanliness Standards

Accomplishments

  • Chosen to travel to 2 new Black Bear Diner locations as part of an opening training team, where new employees were shown how to effectively run the restaurant.
  • Featured in a MyRGV article for TSTC's welding program.
  • Featured in TSTC's welding program highlight on their website and Instagram.
  • Promoted to Assistant Manager at Tejas after being employed for 3 weeks.
  • Was asked to compete in SkillsUSA for TSTC.

Certification

  • AWS D1.1 certification

Timeline

Assistant Manager

Tejas
12.2022 - 04.2024

Server

Travel Centers of America - Black Bear Diner
07.2022 - 11.2022

Sales Lead Keyholder

Express
07.2021 - 08.2022

Associate of Applied Science - Welding Technology

Texas State Technical College - Harlingen

Similar Profiles

CREATE PROFILE
Haylee Whitt