HAYLEE WILKERSON
Hanahan
Summary
Dynamic professional with extensive experience in customer service and operations management. Technology inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
13
13
years of professional experience
Work History
CVS OTCHS Customer Service Representative
Everise Inc
05.2025 - 11.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed returns using CRM software.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Dispatcher
Mawson & Mawson
08.2020 - 03.2024
- Directed dispatching, routing, and tracking of nine 18-wheelers with container cargo from SC Ports Authority
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details
- Worked closely with customers to effectively resolve issues and complaints
- Received new orders, prepared documentation, and assigned personnel
- Communicated with customers to provide delivery updates and resolution of any conflicts
- Managed and sent over final paperwork and any current invoices to corporate utilizing dispatch software
- Oversaw and enforced compliance with all safety regulations and SCDOT regulations
Store Manager
Little Caesars
12.2015 - 07.2019
- Completed POS opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day revenue and bank deposits
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Managed inventory control, cash control, buying correct change needed for day-to-day transactions from bank
- Supervised customers at front counter, answering any questions regarding products
- Managed store employees successfully in fast-paced environments through proactive communication and positive feedback
- Maintained proper product levels and inventory controls for merchandise and organized back room to facilitate effective ordering and stock rotation
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Assisted with hiring, training, and mentoring new staff members
Law Office Receptionist
Howell and Christmas
05.2015 - 12.2015
- Effectively navigated South Carolina clerk of court and judicial websites
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines
- Filed documents with courts on behalf of attorney and clients
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information
- Communicated professionally with clients, colleagues, and legal partnership verbally and in writing
- Diligently edited legal correspondence for grammar and spelling
- Completed data entry of legal documents into electronic filing system
- Worked with litigation management software systems
- Created and printed legal documents for attorneys to review
Assistant Store Manager
Lil' Cricket
04.2014 - 05.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Processed payments for money orders as well as customer slip of money order transaction and documented accordingly with company log
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Developed and maintained strong relationships with vendors to facilitate timely product delivery
- Supervised and evaluated staff to help improve skills, achieve weekly/monthly/quarterly objectives and attain advancement
- Managed purchasing, sales, marketing and customer account operations efficiently
- Trained and guided team members to maintain high productivity and performance metrics
Seasonal Customer Service Cashier
Lids Hat World
09.2013 - 01.2014
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Utilized POS system to handle customer cash and credit/debit card transactions
- Redeemed coupons to discount customer purchases
- Resolved customer complaints and maintained clean and tidy checkout area
- Processed customer orders and accurately handles payment transactions
- Met customer service goals and exceeded customer expectations
- Handled cash with high accuracy and took care to check bills for fraud
- Processed refunds and exchanges in accordance with company policy
Kennel Technician
Northwoods Vet Clinic
03.2013 - 09.2013
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases
- Followed effective process for bathing and grooming dogs and other animals to remove dirt, loose hair, parasites, and hair mats
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Kept animals clean and free of contaminants to promote optimal health
- Contributed to client retention by consistently providing outstanding customer service to both clients and their pets
- Cleaned and maintained kennel areas for optimized hygiene, including cases, rugs, and yards
- Reset procedure rooms between appointments and disinfected equipment
- Monitored animals for behavior problems and signs of health issues following surgeries
- Followed pet care instructions for dietary needs and medication regiments
Cashier
Raisin Canes
06.2012 - 12.2012
- Answered questions about store policies and addressed customer concerns
Cashier cont
- Welcomed customers and helped determine their needs
- Responded promptly to requests for assistance, spills and customer inquiries
- Used POS system to enter order, process payments and issue receipts
- Worked with floor team and managers to meet wide range of customer needs
- Performed cash and card transactions to complete customer purchase
- Helped customer complete purchases and join rewards programs
- Operated cash register for cash, and credit/debit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Learned duties for various positions and provided backup at key times
- Resolved problems with orders quickly and offered refund or replacement where needed within company policy
- Understood restaurant menu, limited time offers and promotions to answer guest questions
- Took orders at drive-thru or front counter and accurately processed payments to provide guest with great service
- Maintained clean, tidy, and orderly workstation to uphold company standards
- Followed company policies with cash handling
- Followed food safety and sanitation guidelines at all times according to SC DHEC
Education
High School Diploma - undefined
Hanahan High School
Hanahan, SC05.2014
Skills
- Strong organizational and time-management skills
- Exceptional communication
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Multitasking and organization
- Call handling
- Attention to detail
- Date entry
- Coordinating urgent deliveries
- Extraordinary customer service
- Payment handling
- POS system operation
- Quality Control
- Safe food handling
- Order accuracy
- Opening and closing procedures
- Reliable and punctual
- Employee scheduling
- Team building
- Store operations
- Stock management and inventory control
- Team training
- Retail sales customer service
- Correspondence management
- Front desk operations
- Tech-savy
- Customer service excellence
- Reliability and punctuality
- Order taking
- Conflict resolution
- Guest inquiries
- Daily reporting
- Purchase assistance
- Clear communication
- Empathy and patience
- Data entry
- Complaint resolution
- Problem-solving
- Honest and dependable
Timeline
CVS OTCHS Customer Service Representative
Everise Inc
05.2025 - 11.2025
Dispatcher
Mawson & Mawson
08.2020 - 03.2024
Store Manager
Little Caesars
12.2015 - 07.2019
Law Office Receptionist
Howell and Christmas
05.2015 - 12.2015
Assistant Store Manager
Lil' Cricket
04.2014 - 05.2015
Seasonal Customer Service Cashier
Lids Hat World
09.2013 - 01.2014
Kennel Technician
Northwoods Vet Clinic
03.2013 - 09.2013
Cashier
Raisin Canes
06.2012 - 12.2012
Cashier cont
High School Diploma - undefined
Hanahan High School