Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Additional Information
Timeline
Generic

Haylee Willey

Delaware,OH

Summary

Experienced office manager with a diverse background in patient care and customer service. Passionate about positively impacting individuals' well-being, dedicated to helping people lead healthier lives. With a strong focus on exceptional service and efficient operations, I strive to create a welcoming and supportive environment for patients and staff. Committed to continuous improvement, and eager to contribute my skills and expertise to a dynamic organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

J&K Cabinetry
08.2021 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Provided exceptional customer service, resolving client issues efficiently and effectively.
  • Maintained excellent customer service and positive attitude.
  • Increased repeat business through exceptional customer service during deliveries.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

PCA Personal Care Assistant

Willow Brook Christian Communities
01.2017 - 08.2021
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Server/Hostess

Willow Brook Christian Communities
02.2015 - 08.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Rutherford B Hayes High School
Delaware, Ohio
05.2016

Some College (No Degree) -

Marion Technical College
Marion, OH

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative Support
  • Document Management
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Table Bussing
  • Order Management
  • Personal Hygiene Assistance
  • Behavioral Management
  • Emotional Support
  • Dementia Care
  • Compassionate Care
  • Vital signs monitoring
  • HIPAA Compliance
  • Emergency Response
  • Patient Observation
  • Patient Services
  • Specimen Collection
  • Time Management
  • Empathy and Compassionate Care
  • Attention to Detail

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

BLS Certification - Red Cross

Additional Information

Current Nursing student planning on graduating the program in Spring 2026.

Timeline

Office Manager

J&K Cabinetry
08.2021 - Current

PCA Personal Care Assistant

Willow Brook Christian Communities
01.2017 - 08.2021

Server/Hostess

Willow Brook Christian Communities
02.2015 - 08.2021

High School Diploma -

Rutherford B Hayes High School

Some College (No Degree) -

Marion Technical College

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Haylee Willey