Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Haylee Wilson

Moncks Corner,SC

Summary

Proven leader and collaborative team player, adept at enhancing team performance and customer satisfaction. At Home Telecom, excelled in de-escalating customer concerns and boosting service upgrades, contributing to significant revenue growth. Skilled in cash management and effective communication, consistently delivering top-tier service and operational excellence.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Home Telecom
Moncks Corner, SC
09.2023 - 01.2025
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Took special orders in person and over telephone, generating additional revenue every month.

Shift Leader

Chick-fil-A
12.2022 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Team Member

Chick-fil-A
11.2020 - 12.2022
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma - General

Timberland High School
Saint Stephen, SC
06.2021

Skills

  • Customer Satisfaction
  • Team Performance Enhancement
  • Workspace Organization
  • Sales Experience
  • Order Fulfillment
  • Adhering to Guidelines
  • Loyalty Program Management
  • Collaborative Team Player
  • Cash Management
  • Drink Quality Control
  • Food Handling Techniques
  • Effective Communication
  • Facility Maintenance

Accomplishments

  • Attended leadership camp at JROTC cadet leadership challenge (JCLC) in 2019.
  • Command Sergeant Major in JROTC from 2019-2021.
  • Volleyball captain 2020-2021.
  • Miss JROTC 2020-2021.
  • Prom Queen 2021.
  • Senior Hall of Fame 2021.
  • Runner up for Miss Timberland High 2020-2021.

Timeline

Customer Service Representative

Home Telecom
09.2023 - 01.2025

Shift Leader

Chick-fil-A
12.2022 - 09.2023

Team Member

Chick-fil-A
11.2020 - 12.2022

High School Diploma - General

Timberland High School

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Haylee Wilson