Hayleigh Crawford
Bevier,MO
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
Overview
7
7
years of professional experience
Work History
Quality Assurance Analyst
JBS
01.2022 - Current
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
Server Assistant Manager
Pear Tree Kitchen and Bar
01.2018 - 12.2022
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
- Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Pharmacy Technician
Walmart
06.2021 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
City Hall
Bevier Water Department
06.2020 - 11.2020
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Increased productivity by training end-users on the effective use of various Microsoft tools and technologies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Took payments over the phone
Education
No Degree - General Studies
Moberly Area Community College
MoberlyHigh School Diploma -
Bevier C-4 School
Bevier 05-2020
Skills
- Quality assurance
- Quality processes
Accomplishments
Perfect attendance all throughout my school career
Timeline
Quality Assurance Analyst
JBS
01.2022 - Current
Pharmacy Technician
Walmart
06.2021 - 01.2022
City Hall
Bevier Water Department
06.2020 - 11.2020
Server Assistant Manager
Pear Tree Kitchen and Bar
01.2018 - 12.2022
No Degree - General Studies
Moberly Area Community College
High School Diploma -
Bevier C-4 School
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