Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hayleigh Holmes

Arden,NC

Summary

Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.

Overview

1
1
year of professional experience

Work History

Patient Resource Representative

AdventHealth MedicalGroup
Hendersonville, NC
06.2023 - Current
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Supported administrative staff by processing payments.
  • Organized patient charts before each day's clinic sessions began.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted back office patient processes to reduce office wait times.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Processed orders for medical supplies and lab equipment.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Scheduled appointments for patients via phone and in person.
  • Incorporated outside records into charts and EHR.
  • Handled general office duties to support administrative staff during peak hours.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Explained treatment procedures and physicians' instructions.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Collaborated with others to discuss new opportunities.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered 60-100 calls per shift to assist with customer questions and concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Medical Assistant

Brookdale Assisted Living
Asheville, NC
01.2024 - 06.2024
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Organized patient charts before each day's clinic sessions began.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Prepared treatment rooms for patient examinations.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Administered injections, medications and treatments as directed by the physician.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Reynolds High School
Asheville, NC
06-2013

Skills

  • Sales Reporting
  • Market Research
  • Technical Troubleshooting
  • Telephone Reception
  • Customer Support
  • Account Development
  • Client Services
  • Performance Improvement
  • Staff Training
  • Business Development
  • Account Servicing
  • Data Entry
  • Process Improvement
  • Teamwork and Collaboration
  • Call Screening
  • Customer Service and Support
  • Patient Registration
  • Telephone Etiquette
  • Phone Inquiries
  • Patient Engagement
  • Business Administration
  • Staffing Assignments
  • Calendar Coordination
  • Scheduling
  • HR Understanding
  • Service Scheduling
  • Medical Billing
  • Referral Coordination
  • Medical Terminology
  • Benefit Eligibility Management
  • Insurance Verification
  • Office Administration
  • Administrative Duties
  • Administrative Support
  • Time Management Skills
  • Verbal and Written Communication
  • Patient Scheduling
  • Customer Relations Understanding

Languages

English
Full Professional

Timeline

Medical Assistant

Brookdale Assisted Living
01.2024 - 06.2024

Patient Resource Representative

AdventHealth MedicalGroup
06.2023 - Current

High School Diploma -

Reynolds High School

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Hayleigh Holmes