Hayleigh Martinez
Aurora,CO
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, my tenure at Best Western Hotel showcases a blend of exceptional customer service and time management skills. By fostering team collaboration and implementing efficient scheduling, I significantly improved service delivery, achieving a notable increase in guest satisfaction ratings. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
10.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Money Handler Pawnshop
EZ Corp.
01.2022 - 09.2023
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Reduced discrepancies in cash handling by implementing strict cash management procedures.
- Provided exceptional customer service while accurately handling monetary transactions, resulting in repeat business from satisfied clients.
- Maintained a clean and organized work area, adhering to company standards for safety and professionalism.
- Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Maintained strong knowledge of company policies regarding transaction limits, check-cashing guidelines, and other relevant regulations.
- Assisted customers with currency exchange services, providing accurate information on exchange rates and fees.
- Supported inventory management efforts by assisting with tracking stock levels and placing orders when necessary.
- Answered customers' financial questions completely and accurately to cultivate trusting and loyal relationships with clients.
Waitress Supervisor
Village Inn Pancake House
01.2021 - 09.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
High School Diploma -
West High School
Salt Lake City, UT05.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
Timeline
Front Desk Receptionist
Best Western Hotel
10.2023 - 09.2024
Money Handler Pawnshop
EZ Corp.
01.2022 - 09.2023
Waitress Supervisor
Village Inn Pancake House
01.2021 - 09.2022
High School Diploma -
West High School