Hayleigh Meder
Clean Juice
Matthews,NC
1
Language
5
years of professional experience
Dedicated Shift Leader with proven expertise in customer service management, cash handling, and team collaboration. Committed to enhancing customer satisfaction and fostering a positive work environment.
Work History
Shift Leader
1 Year 2 Months- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Shift Leader
3 Years 2 Months- Supervised team members to ensure adherence to service standards and operational procedures.
- Implemented workflow improvements that enhanced efficiency during peak hours.
- Trained new staff on customer service protocols and food safety guidelines.
- Monitored inventory levels and coordinated stock replenishment to minimize shortages.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty retention.
- Collaborated with management to identify training needs and support employee development initiatives.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma
- IB Diploma recipient
- Sources of Strength Club President
Skills
Workplace morale
Cash handling
Team supervision
Inventory counts
Team leadership
Employee coaching
Inventory management
Innovative problem-solving
Customer service operations
Team collaboration
Creative problem-solving
Positive attitude
Languages
French
Professional Working
Timeline
Shift Leader
Clean Juice
06.2025 - CurrentRead More
Shift Leader
Chick-fil-A
05.2021 - 07.2024Read More
Myers Park High School
High School Diploma
Read More