Hayleigh Rico
Logistics & Inventory Analyst
Irving,TX
Summary
Detail-oriented and highly motivated Inventory Lead with a strong background in logistics coordination. Adept at managing inventory, conducting audits, reconciling discrepancies, and collaborating with stakeholders to ensure operational efficiency. Seeking opportunities to leverage my skills in a dynamic and growth-oriented environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Bilingual Customer Service Agent
Duncan Solutions
01.2025 - 02.2025
- Answered high-volume inbound calls for NTTA/ZipCash customers, providing account assistance.
- Verified customer identity following NTTA policies to ensure account security.
- Assisted with account verification, payment processing, new account creation, and settlement agreements.
- Delivered excellent customer service while handling inquiries in both English and Spanish.
Inventory Lead
Veritiv
10.2021 - 11.2024
- Maintain accurate and up-to-date inventory data for all accounts
- Conduct daily physical counts to ensure stock accuracy
- Record and reconcile inventory data, investigating and resolving discrepancies
- Lead and support a team in daily inventory tasks, assigning responsibilities as needed
- Assist with audits and generate inventory reports to identify trends and areas of improvement
- Coordinate with vendors, warehouse staff, and other departments to manage supply chain needs
Logistics Coordinator
Veritiv
10.2020 - 10.2021
- Scheduled and managed carrier appointments to align with company logistics
- Checked in drivers and verified outbound/inbound paperwork for accuracy
- Oversaw delivery and receipt of shipments to ensure smooth operations
- Ensured proper loading of trucks and accurate bills of lading
- Processed bills of lading in Nulogy to maintain accurate inventory records
- Managed data entry and paperwork filing for each shipment
- Assigned carriers to appropriate dock numbers and provided unloading/loading instructions
Education
High School Diploma -
Irving High School
Irving, TX 05.2011 - 06.2015
Skills
Inventory Management & Reconciliation
Logistics Coordination & Order Processing
Data Entry & Accuracy
Microsoft Office Suite (Excel, Outlook, Word)
Time Management & Prioritization
Team Leadership & Supervision
Problem-Solving & Decision-Making
Auditing & Reporting
Customer Service & Client Assistance
Communication (Phone, Email, In-Person)
Multitasking in Fast-Paced Environments
Record-Keeping & Documentation
Scheduling & Calendar Management
Attention to Detail & Organization
Dependability & Responsibility
Timeline
Bilingual Customer Service Agent
Duncan Solutions
01.2025 - 02.2025
Inventory Lead
Veritiv
10.2021 - 11.2024
Logistics Coordinator
Veritiv
10.2020 - 10.2021
High School Diploma -
Irving High School
05.2011 - 06.2015