Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Haylemeskel Tagele

Owings Mills,MD

Summary

IP Technician at ethio-telecom. I am familiar with IP provisioning or configuration on PE (Provider Edge Router) for any Internet and VPN customers. Additionally, TT (Trouble Ticket) preprocessing and troubleshooting is my major task beside supporting field operation technicians.

Overview

8
8
years of professional experience

Work History

IP Technician

ethio-telecom
08.2020 - 10.2024
  • IP Configuration for new Internet and VPN customers on PE(Provider Edge Router)
  • Preprocessing and troubleshooting TT (Trouble Tickets) and tracing problems through all network elements NEs
  • Configuration on MSAG, MSAN and OLT
  • Supporting field operation technicians

Contact Center Advisor

ethio-telecom
01.2017 - 09.2020
  • Advising customers on newly launched services provided by ethio-telecom
  • Registering the occurred problems and escalate to the concerned body
  • Update up to date to the technology to technically support the customers
  • Registering the reason for each and every call to make extra analysis

Education

BSC Degree - Electrical and Computer Engineering (Electronic Communications Stream)

Debre Markos University
07.2016

Skills

  • Artistic aptitude
  • Innovation
  • Creativity
  • Problem solving
  • Flexibility
  • Critical observation
  • Critical thinking
  • Cooperation
  • Teamwork
  • Leadership
  • Delegation
  • Decision making
  • Science
  • Technology
  • Engineering
  • Mathematics
  • Computer skills
  • Attention to Detail

Languages

English
Professional Working
Amharic
Native or Bilingual

Timeline

IP Technician

ethio-telecom
08.2020 - 10.2024

Contact Center Advisor

ethio-telecom
01.2017 - 09.2020

BSC Degree - Electrical and Computer Engineering (Electronic Communications Stream)

Debre Markos University

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Haylemeskel Tagele