Summary
Overview
Work History
Education
Skills
Certification
Interests & Hobbies
Websites
Additional Information
Timeline
Generic
Haley Craft

Haley Craft

Dallas,TX

Summary

Driven, creative, and resourceful administrative professional with 9+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Executive Coordinator

Deloitte
04.2019 - Current
  • Collaborates virtually and within team environment to support over 45 Executives and respective project teams, managing their daily operations.
  • Overseeing event logistics, and regulating schedules to increase efficiency and time to be dedicated to external client work
  • Directly supporting 11 Partners, Principals, and Managing Directors in all areas of businesses as primary point of contact as a trusted business advisor to drive productivity within their business operations
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Proactively managing calendars, communications, time and expenses, vendor requests, and event logistics and travel- both domestic and international.
  • Screened incoming mail and responded to telephone and email inquiries.
  • Managed calendar, phone and schedule, resolving conflicts and providing daily updates.
  • Produces superior work in fast-paced environment, meeting deadlines and expectations for quality
  • Experienced in working within Consulting, Government and Public Services, Tax, Risk and Financial Advisory, and Audit practices.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.

Assists Associate Vice President, Customer Service

American Specialty Health
06.2017 - 03.2019
    • Assists Vice President, Customer Service, Fitness and other direct reports by preparing calendar, scheduling meetings, and providing administrative support as needed
    • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
    • Responded to emails and other correspondence to facilitate communication and enhance business processes.
    • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
    • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
    • Scheduled appointments and handled calenders for senior leadership.
    • Seamlessly interacted with colleagues to plan and complete special projects.
    • Organized and updated schedules for executives.
    • Maintains all travel records, tickets/vouchers and refunds; and follows travel policy and assists in educating travelers on travel policy and changes
    • Tracks receipt and maintains database of agenda items submitted by other departments for consideration by committee/workgroups
    • Handled confidential and sensitive information with discretion and tact.
    • Records and transcribes minutes for Customer Service, Fitness department meetings as well as committees and workgroups
    • Support CSF Social Activities Committee
    • Coordinate with DFW IT and Building
    • Services teams for agent moves, facility events, client visits, and traveling ASH employees
    • Prepares spreadsheets, reports, flow charts, organizational charts, binders, manuals and other documents
    • Makes copies, faxes and files as required
    • Assists with projects as assigned
    • Maintains confidentiality of all reports, files, schedules, databases, and documents, as well as all member, provider, and proprietary information.
    • Collaborated with senior management to develop strategic initiatives and long term goals.

Legal Receptionist

Larrabee Albi Coker LLP
04.2016 - 05.2017
  • Supports 4 attorneys and office team of paralegals and legal assistants at immigration law firm
  • Greets visitors and clients in a professional manner
  • Operates an eight line phone system, screening incoming calls and forwarding calls to staff members or to voice mail system if requested by staff and/or caller
  • Provides assistance in sorting incoming mails, as well as in processing outgoing mails
  • Energetic and enthusiastic with excellent organizational and management skills
  • Creates various forms for effective correspondence and performs data entry and general administrative tasks
  • Maintains and updates the calendar for the entire office as needed
  • Possesses strong ability to give attention to detail, performs multiple tasks together, and works effectively with other members in a team setting
  • Organizes catering, booking rooms, and couriers as needed
  • Punctual, detail oriented, and excellent interpersonal skills
  • Proficient using diverse computer databases for data entry; adept at working with Microsoft Word, Excel and Outlook
  • Input text and data into immigration Tracker Software
  • Handle other duties and special projects under the instructions of legal managers.
  • Planned and organized internal and external events, meetings and conferences.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Developed and maintained positive relationships with clients and colleagues.
  • Scheduled and made appointments for 4 attorneys.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.

Executive Assistant

Management Resource Group
09.2014 - 04.2016
  • Responsible for the day-to-day administrative duties of Management Resource Group
  • Handled confidential and sensitive information with discretion and tact.
  • Managed calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Filed paperwork and organized computer-based information.
  • Helped in the development and creation of online course
  • Answered high volume of phone calls and email inquiries.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Completed thorough research into assigned topics.
  • Edited and proofread content to confirm proper grammar, quality and consistency.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Corrected discrepancies in financial records for balanced books.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.

Childcare Provider

Care.com
01.2010 - 03.2016
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.
  • Liaised with parents and guardians to discuss child progress.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Encouraged children's emotional and social development.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
  • Instruct children in health and personal habits such as eating, resting, and toilet habits
  • Provide loving care to special needs, or handicapped children
  • Perform housekeeping duties such as laundry, cleaning, dishwashing, and changing of linens
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.

Childcare Provider

Journey Community Church
02.2015 - 01.2016
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Demonstrated empathy and kindness to display positive character traits.
  • Communicated positively with children and guardians.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Encouraged children's emotional and social development.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Responded to inquiries from parents and guardians.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.

Receptionist/ Assistant Stylist

SCOTT LEMASTER SALON & SPA
07.2013 - 02.2014
  • Answered telephones and placed calls quickly, efficiently and in a professional and friendly manner, using multi- line telephone system
  • Screened calls to determine which should be handled by other staff members; answered client's inquiries about services and cost
  • Scheduled appointments utilizing a standardized priority system
  • Greeted clients, escorted them to the smock room and provided them with beverage service; prepared customer invoices and obtained payments after services were performed
  • Performed over-the- counter selling of hair care products, exercising a technical knowledge of products sold
  • Maintained the professional appearance of the reception area and performed other duties as assigned
  • Assisted seasoned stylists with Shampoo and our Signature Salon blow dry
  • Organized sales area and work station to showcase products and boost sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Performed cut, color, style outs, and specialty styles with over flow and walk-in clients
  • Maintained laundry and janitorial duties including restrooms, salon floors, stocking and dusting shelves; ran errands when needed.

Cashier Customer Service

Chick-fil-A
04.2010 - 04.2011
  • Worked in a fast paced environment with a positive attitude in order to cope with various problems that may arise during a shift
  • Met customer service goals and exceeded customer expectations.
  • Responsible for taking and giving out orders from customers
  • Balanced cash drawers, answered questions from customers with regards to the menu items and other special services offered by the store and dealt with different types of issues associated to customer service and other special duties as delegated by the management
  • Utilized my knowledge of positional skills, upheld and applied the company's health and safety guidelines and followed all company policies and operational procedures
  • Delivered quality products and services while advocating a safe and clean environment to ensure that one hundred percent customer satisfaction was provided
  • Maintained strong and highly efficient customer service skills and a positive attitude towards everything.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Education

Cosmetology - Cosmetology

California Hair Design Academy
La Mesa, CA
10.2014

Cosmetology - Cosmetology

Toni & Guy Hairdressing Academy
Keller, TX
11.2013

No Degree - General Studies

Tarrant County College District
Fort Worth, TX
2013

High School Diploma -

Trinity Highschool
Euless, Texas
05.2012

Skills

  • Technical and Creative Writing
  • Interpersonal Communications
  • Data Privacy
  • Arrange Business Meetings
  • Resourceful Researching
  • Relationship Building
  • Producing Ground-Breaking Solutions
  • Troubleshooting
  • Building Trust
  • Organizing and Preparing Meetings
  • Prioritization
  • Coordinate Schedules

Certification

Mastering Quickbooks - Intuit QuickBooks Training by Real World Training - December 2014

California Notary Public – February 2017- May 2017

Interests & Hobbies

  • Psychology
  • Neurodiversity
  • Creative Writing
  • Research
  • Photography
  • Science
  • Ukulele
  • Piano
  • Singing
  • Photography
  • Rock Climbing
  • Yoga
  • Dog Training


Websites

Additional Information

I am passionate about connection, diversity, creating a sense of belonging, and embracing our humanness. With my experience of being neurodiverse as well as being a part of the LGBTQIA+ community, I am excited and committed to helping individuals better understand themselves and others.

Timeline

Executive Coordinator

Deloitte
04.2019 - Current

Assists Associate Vice President, Customer Service

American Specialty Health
06.2017 - 03.2019

Legal Receptionist

Larrabee Albi Coker LLP
04.2016 - 05.2017

Childcare Provider

Journey Community Church
02.2015 - 01.2016

Executive Assistant

Management Resource Group
09.2014 - 04.2016

Receptionist/ Assistant Stylist

SCOTT LEMASTER SALON & SPA
07.2013 - 02.2014

Cashier Customer Service

Chick-fil-A
04.2010 - 04.2011

Childcare Provider

Care.com
01.2010 - 03.2016

Cosmetology - Cosmetology

California Hair Design Academy

Cosmetology - Cosmetology

Toni & Guy Hairdressing Academy

No Degree - General Studies

Tarrant County College District

High School Diploma -

Trinity Highschool

Similar Profiles

CREATE PROFILE
Haley Craft