Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayley Akerstrom

Garfield,WA

Summary

Dedicated administrative professional with successful experience in fast-paced clinical setting, with ample experience in insurance billing, patient registration, and customer/patient relations. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Patient Registrar

Pullman Regional Hospital
12.2023 - Current
  • Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
  • Efficient and experienced with EPIC software.
  • Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.

Massage Therapist/ Front Desk/ Business Owner

Wellness Massage LLC
09.2022 - 09.2023
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained accurate and up-to-date client records.
  • Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.

Massage Therapist/Front Desk Receptionist

Healing Hands Massage Clinic
06.2018 - 09.2022
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
  • Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined appointment scheduling for improved clinic flow and reduced wait times.
  • Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
  • Assisted in updating patient records, ensuring accuracy and confidentiality at all times.
  • Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.

Assembler

Schweitzer Engineering Laboratories
10.2014 - 08.2016
  • Increased production efficiency by assembling components quickly and accurately.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Collaborated effectively with team members to meet production targets consistently.
  • Streamlined assembly process by suggesting improvements to existing methods, leading to increased productivity.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.

Education

High School Diploma -

Omak High School
Omak, WA
06.2014

Skills

  • Data Entry Expertise
  • Insurance Verification
  • Scheduling
  • Information Collection
  • Patient Confidentiality
  • Appointment Scheduling
  • Maintaining Records
  • Documentation Accuracy
  • Computer Literacy
  • Customer Service Orientation

Timeline

Patient Registrar

Pullman Regional Hospital
12.2023 - Current

Massage Therapist/ Front Desk/ Business Owner

Wellness Massage LLC
09.2022 - 09.2023

Massage Therapist/Front Desk Receptionist

Healing Hands Massage Clinic
06.2018 - 09.2022

Assembler

Schweitzer Engineering Laboratories
10.2014 - 08.2016

High School Diploma -

Omak High School

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Hayley Akerstrom