Hayley Artiola
Gulf Breeze
Summary
Results-driven professional with extensive experience in all aspects of construction project lifecycles, client relations, and financial oversight. Demonstrated ability to coordinate projects from pre-award planning to closeout, ensuring full compliance with local, state, and federal regulations. Skilled in conducting thorough site inspections, closely monitoring budgets, and optimizing financial allocations to consistently meet project goals. Proven track record of building strong vendor partnerships, streamlining operations, and successfully driving business growth through strategic planning and execution. Exceptional at fostering effective communication among clients, vendors, and regulatory agencies to ensure seamless project delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
LS Construction & Design
06.2022 - 03.2025
- Led construction project lifecycles, from pre-award planning to closeout, ensuring compliance with local, state, and federal regulations
- Conducted site inspections and monitored active projects, ensuring adherence to contract requirements and budget constraints
- Oversaw financials, tracking budgets, analyzing costs, and ensuring proper allocation of funds in alignment with project goals
- Developed and reviewed project agreements, ensuring technical feasibility and compliance with all regulatory standards
- Acted as the liaison between clients, vendors, and regulatory agencies, ensuring clear communication and successful project execution
- Strengthened vendor partnerships and expanded contractor networks to enhance project deliverables and efficiency
Human Resources & Compliance Manager
LS Construction and Design
06.2016 - 03.2022
- Recruited, hired, and onboarded top-tier professionals, ensuring high-quality staff for a growing construction firm
- Played a key role in the company's expansion by aligning HR strategy with business goals, contributing to a 20% increase in workforce productivity
- Developed and implemented HR policies and procedures, ensuring compliance with federal and state regulations
- Managed employee records, performance reviews, and benefits programs, ensuring full compliance with data protection laws
- Led conflict resolution efforts and managed employee relations, maintaining a positive and productive work environment
- Promoted employee engagement initiatives, resulting in a 15% increase in employee retention
- Managed payroll processes, ensuring timely and accurate compensation for all employees
- Collaborated with senior leadership to ensure HR strategies supported the company's business goals, leading to enhanced team alignment and project success
- Promoted internally from Human Resources Manager to Project Manager due to strong leadership, business acumen, and project management skills
Client Relationship Manager
Beyond Flawless Salon
12.2012 - 06.2016
- Promoted to Client Relations Manager for exceptional leadership, overseeing a team of 10+ employees and managing daily operations, including scheduling and customer service
- Drove a 36% increase in repeat business and a 20% rise in average ticket sales through targeted marketing initiatives and customer loyalty programs
- Trained and mentored new employees, ensuring adherence to salon policies and maintaining high service standards
- Coordinated promotional events and partnerships to enhance brand visibility, attract new clients, and increase customer engagement
- Cultivated and maintained strong client relationships, addressing concerns promptly to ensure customer loyalty and retention
- Developed and implemented customer feedback systems, using insights to improve services and client satisfaction
- Managed client communication across multiple channels, maintaining a professional and customer-centric approach
- Launched a successful referral program, driving business growth and expanding the client base
Front Desk Receptionist
Beyond Flawless Salon
06.2010 - 12.2012
- Managed front desk operations, greeted clients warmly, and provided exceptional customer service to ensure a positive salon experience
- Scheduled appointments, coordinated stylist schedules, and efficiently managed appointment cancellations and rescheduling requests
- Handled cash transactions, managed petty cash, and processed payments accurately using salon software or POS systems
- Answered phone calls, responded to inquiries about salon services, pricing, and availability, and directed calls to appropriate staff members
- Maintained cleanliness and organization of the reception area, stocked inventory of salon products, and assisted with retail sales to promote salon products and services
Education
Associate's degree - General Studies
Pensacola State College
Pensacola, FLBachelor's degree - Business and Administration (Project Management)
Pensacola State College
Pensacola, FLSkills
- Project planning and development
- Project scheduling
- Customer relations
- Risk management
- Critical thinking
Certification
Driver's License
Additional Information - References
Available upon request
Timeline
Project Manager
LS Construction & Design
06.2022 - 03.2025
Human Resources & Compliance Manager
LS Construction and Design
06.2016 - 03.2022
Client Relationship Manager
Beyond Flawless Salon
12.2012 - 06.2016
Front Desk Receptionist
Beyond Flawless Salon
06.2010 - 12.2012
Bachelor's degree - Business and Administration (Project Management)
Pensacola State College
Associate's degree - General Studies
Pensacola State College
Similar Profiles
Jonel AbanillaJonel Abanilla
Construction Worker at Ls Abelar ConstructionConstruction Worker at Ls Abelar Construction
Chidera JudeChidera Jude
Electrician Helper at Alliance Construction & Design-wisconsin ConstructionElectrician Helper at Alliance Construction & Design-wisconsin Construction
Benjamin UbaldoBenjamin Ubaldo
Construction Worker at Jp Construction / Dba Jacob Construction & DesignConstruction Worker at Jp Construction / Dba Jacob Construction & Design