Hayley Baker Novotny
17021 Greenfield St Omaha,NE
Summary
I hope to continue to work towards more experience as a Social Worker with the demographic of Veterans. I am dedicated to helping those who sacrificed their lives for our country.
Overview
5
5
years of professional experience
Work History
Social Worker
Endless Journey Hospice
Omaha, NE
12.2024 - Current
- Participated in multidisciplinary team meetings to discuss complex cases.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Maintained case history records and wrote detailed reports.
- Worked collaboratively with other professionals, such as nurses, aides, music therapists, and bereavement coordinators, to care for clients.
- Performed psychosocial assessments and documented casework.
- Provided crisis intervention services to individuals in need.
- Offer a list of resources that are helpful to clients.
Bartender
Hurrdat Sports Bar and Grill-
07.2022 - Current
- Performed opening and closing duties including restocking supplies.
- Managed accurate bar tabs and processed cash and credit card transactions.
- I carefully inspected the identification of customers to verify age requirements for the purchase of alcohol.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Front of House Supervisor
Hurrdat Sports Bar and Grill
La Vista, NE
05.2023 - 02.2025
- Maintain sales and labor percentages.
- Counting cash sales for the day, and tips for support staff and bartenders.
- Trained new employees on restaurant policies and procedures.
- Coached and developed team members to support employee growth and development.
- Delegated work to staff, setting priorities and goals.
- Assigned work tasks and activities, prepared schedules, and managed staffing.
- Consistently maintained high cleanliness levels, organization, storage, and sanitation of food and beverage products to ensure quality.
Expediter/ Food Runner/ Host
Hurrdat Sports Bar and Grill-
04.2022 - 07.2022
- Organized storage space for incoming goods in an efficient manner while adhering to safety standards.
- Ensured timely delivery of goods to customers.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- I greeted customers, answered questions, and recommended specials to increase profits.
- Notified server after seating parties in section to facilitate prompt service.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Inspected dining and serving areas for cleanliness and proper setup.
Part Time Brand Ambassador
Columbia Sportswear
11.2021 - 12.2021
- Recommended, selected, and helped locate merchandise based on guests' needs and desires.
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Trained new brand ambassadors, sharing best practices and brand values.
Part Time Sales Lead
American Eagle
04.2021 - 07.2021
- Prepared detailed forecasts for future sales volumes based on past trends.
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Provided training sessions for new employees on sales techniques and procedures.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Counted and managed cash registers, and created bank deposit notes at the end of shifts to be delivered to the bank.
Part Time Turned Full Time Brand Ambassador
American Eagle
10.2019 - 04.2021
- Increased sales by encouraging customers to purchase additional products and services.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Provided customer service support during promotional events or when needed.
Education
Master of Science - Social Work
University of Nebraska At Omaha
Omaha, NE05-2026
Bachelor of Science - Social Work
University of Nebraska Omaha
12-2024
High School Diploma -
Gretna High School
05.2021
Skills
- Communication
- Learning
- Patient-centered care
- Confidential case documentation
Volunteer Experience
Completely Kids Spring 2023
Volunteered as part of a service-learning project, working with children from lower-income families.
Accomplishments
- Dean's List Fall 2022-Spring 2023
- Dean's List Fall 2023-Spring 2024
- Dean's List Fall 2024
Languages
English
Professional
Spanish
Limited
Internship and Practicum Experience
Endless Journey Hospice May 2024-December 2024
Spent over 550 hours to complete practicum experience to obtain a bachelor's degree.
Learned the essentials while shadowing a Masters level Social Worker.
Practices proper documentation according to HIPPA met with Veteran clients in a volunteer aspect and had supervised visits with a master's level Social Worker.
Timeline
Social Worker
Endless Journey Hospice
12.2024 - Current
Front of House Supervisor
Hurrdat Sports Bar and Grill
05.2023 - 02.2025
Bartender
Hurrdat Sports Bar and Grill-
07.2022 - Current
Expediter/ Food Runner/ Host
Hurrdat Sports Bar and Grill-
04.2022 - 07.2022
Part Time Brand Ambassador
Columbia Sportswear
11.2021 - 12.2021
Part Time Sales Lead
American Eagle
04.2021 - 07.2021
Part Time Turned Full Time Brand Ambassador
American Eagle
10.2019 - 04.2021
Master of Science - Social Work
University of Nebraska At Omaha
Bachelor of Science - Social Work
University of Nebraska Omaha
High School Diploma -
Gretna High School