Hayley Bedwell
Austin,TX
Summary
Proven Front of House Server and Seasonal Bartender with a track record of enhancing customer satisfaction and significantly increasing sales at Local Catch, Papa Surf, and Three Sons BBQ. Excellent interpersonal skills and menu knowledge leading to memorable dining experiences for a diverse clientele. Demonstrates exceptional adaptability and a warm, professional demeanor, contributing to team success and repeat patronage. Ready to use these skills and learn more about craft beer as a Front of House Server at Hopfields.
Overview
1
1
year of professional experience
Work History
Front of House Server
Local Catch
03.2024 - 11.2024
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Demonstrated strong knowledge of menu offerings, confidently answering questions, and making personalized suggestions to guests based their personal dietary preferences and needs.
- Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure, and maintaining a positive attitude with both patrons and staff.
- Demonstrated flexibility by working multiple roles within the restaurant when necessary – including hosting, bussing, and food running – to ensure optimal service for guests.
- Addressed customer concerns swiftly and professionally to ensure a great dining experience and repeat patronage.
- Developed rapport with regular customers by remembering preferences and providing personalized touches in service.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
- Checked guests' identification before serving alcoholic beverages.
- Coordinated effectively with bartenders to ensure timely beverage service for seated patrons.
- Processed payments accurately, utilizing various forms of payment methods while maintaining strict cash handling procedures.
- Monitored inventory levels of dining room supplies and communicated needs to management in a timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Seasonal Bartender
Three Sons BBQ
03.2024 - 05.2024
- Mixed unique and interesting cocktails for customers, including bar specials.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained a clean and organized workspace, ensuring an attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front of House Server
Papa Surf
11.2023 - 03.2024
- Displayed enthusiasm and promoted excellent service to customers successfully increasing repeat patronage.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Supported the bar staff by assisting with drink preparation and restocking supplies as needed.
- Processed payments accurately, utilizing various forms of payment methods while maintaining strict cash handling procedures.
- Supported overall restaurant operations by assisting with opening or closing duties daily.
- Monitored inventory levels of dining room supplies and communicated needs to management in a timely manner.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
Education
Ph.D. - Biology
University of Texas At Austin
Austin, TX05-2025
Bachelor of Science - Biology
Indiana University, Bloomington
Bloomington, IN05-2015
Skills
- Food and Beverage Pairings
- Memory retention
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Social Perceptiveness
- Professional Appearance
- Allergy awareness
- Punctuality
- Warm and Friendly
- Team Player
- Menu knowledge
- Safe Food Handling
Timeline
Front of House Server
Local Catch
03.2024 - 11.2024
Seasonal Bartender
Three Sons BBQ
03.2024 - 05.2024
Front of House Server
Papa Surf
11.2023 - 03.2024
Ph.D. - Biology
University of Texas At Austin
Bachelor of Science - Biology
Indiana University, Bloomington
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