Hayley Belonga
Fayetteville
Summary
Hardworking and meticulous processional with experience providing exemplary level or customer and patient service/care to a diverse population of individuals. Proficient in leading teams, developing strategies and exceeding deadlines. Able to build a strong rapport with management and team members based on knowledge, professionalism, and integrity. Demonstrates exceptional communication and leadership skills, alongside a proven ability to multitask and manage time efficiently. Renowned for detail-oriented patient care and administrative prowess.
Overview
6
6
years of professional experience
Work History
Safe School Coordinator
Seventy First Classical Middle School
12.2024 - Current
- Plans and implements programs and activities to reduce school violence.
- Promotes character education concepts and serves as a positive role model.
- Maintains high visibility throughout the building and grounds.
- Collaborates closely with the school resource officer (SRO).
- Coordinates program-related staff development for faculty and staff as indicated.
- Monitors student behavior and develops interventions for improvement.
- Makes classroom presentations on program-related topics in coordination with instructional staff.
- Communicates effectively with students, parents, administration, and staff.
- Involves parents and community as “on-site” advocates in the schools.
- Serves on the Student Services Team and the School Crisis Team.
- Assists the administrative staff with security concerns.
- Periodically participates in alternative and remediation programs, detention halls, and attendance academies.
- Participates in professional growth opportunities.
- Completes monthly reports and other accountability reports (such as for grants) as assigned.
- Makes recommendations to school administration and staff utilizing needs assessment data and observations.
- Serves as team player and role model for other employees in the organization; demonstrates a commitment to continuous quality improvement; supports and exhibits organizational core values of caring, respect, integrity, responsibility, high expectations, being customer driven, and valuing diversity.
- Performs other duties and accepts responsibilities as assigned
Ophthalmic Assistant
Carolina Vision Center
11.2022 - 09.2024
- Scribe and Interpret for doctor
- Prep Patient and Assist the doctor with minor patient procedures: Anti- VEGFi, Chalazion removals, and cyst removals
- Assist in laser treatments for Retina (Focal/PRP) and Glaucoma (SLT/MLT)
- Patient Works Ups: including Tonometry, Manifest Refraction, Confrontation Visual Fields, Review Ocular Muscles & pupils, instilling drops, Sending medication to pharmacies, Color Plate Testing, Stereo Testing, Pentacam, Argos, Macular OCT, RNFL, and Optos.
- Provided detailed and accurate documentation regarding patient care and outcomes.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
Trainer
Carolina Ale House
10.2020 - 02.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
- Provided professional and courteous service at all times; remained calm during stressful situations
- Assessed customer needs and responded to questions in a timely manner
- Trained, supervised and evaluated staff, enabling them to improve skills and achieve daily objectives.
- Assist in overseeing and calculating inventory counts on a monthly basis
- Stocked and restocked inventory when shipments were received.
Triage Specialist
Cape Fear Eye Associates
11.2018 - 10.2020
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Suggested appropriate disposition to acting physicians based on assessment.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Corresponded with insurance providers to receive authorization to prescribe medications based on patient's needs
- Answered phones, emails, and faxes in reference to patient requests and appointment scheduling.
- Independently handled confidential information to complete records keeping and regulate filing of date.
Education
Bachelor of Arts - Business Administration
Fayetteville State University
Fayetteville, NC05-2015
Skills
- Detail Oriented
- Excellent Communication Skills
- Strong Leadership Skills
- Highly Organized
- Strong Critical Thinking Skills
- Training Experience
- Strong Time Management
- Ability to Multi Task
- Administrative Skills
- Deadline Oriented
- Strong Interpersonal Skills
- Data and Filing Entry
- Scheduling Experience
- Patient Care
Timeline
Safe School Coordinator
Seventy First Classical Middle School
12.2024 - Current
Ophthalmic Assistant
Carolina Vision Center
11.2022 - 09.2024
Trainer
Carolina Ale House
10.2020 - 02.2022
Triage Specialist
Cape Fear Eye Associates
11.2018 - 10.2020
Bachelor of Arts - Business Administration
Fayetteville State University
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