Cars
Hayley Dellamuth
Rogers,AR
Summary
Encouraging manager and analytical individual with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
9
9
years of professional experience
Work History
Automotive Service Manager
Bearded Mechanic Garage
11.2023 - Current
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
Automotive Technician Apprentice
Bearded Mechanic Garage
11.2022 - 11.2023
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Used necessary service information to locate how to resolve problems and perform repairs.
- Handled OSHA compliance, shop organization, cleanliness, and safety regulations.
- Performed shop inventory
- Assisted with service writer job functions, customer service, problem solving, and analytical skills. Also, used my sales skills to upsell jobs.
Dispatcher Coordinator
Sedgwick Claims Management
04.2020 - 08.2023
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed conflict resolutions with customers, contractors, field adjusters, and other personnel to encourage professional relationships and promote respect.
- Sent out dispatch notices per every claim submitted hourly to appropriate claims personnel.
- Maintained updated and detailed records of phone calls in physical and electronic database.
- closely monitored dispatch queue to triage and prioritize over one hundred plus claims a day.
Quality Assurance Manager
LG Fullfilment
11.2019 - 04.2020
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
Customer Service Manager
Gilford-Johnson Flooring
05.2015 - 05.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Automotive Technology
Northwest Technician Institute
Springdale, AR06.2024
High School Diploma -
Har-Ber High School
Springdale, AR05.2014
Skills
- System Repairs
- Quality Assurance Inspections
- Overhauling Systems
- Attention to Detail
- Following Instructions
- Resiliency to changes
- A little bit of everything with automotive repairs
- Basic diagnostic skills
- Changing Tires
- Safety Precautions
- Soldering Skills
- Hazardous Waste Management
- Preventive Maintenance
- Managing Parts
- Chemical Disposal
- Soldering Skills
- Hazardous Waste Management
- Preventive Maintenance
- Managing Parts
- Chemical Disposal
- Service Records
- Operational Procedures
- Materials Requisition
- Reading Comprehension
- Employee Relationships
- Employee Retention
- Complex Problem-Solving
- Automotive Knowledge
- Customer Satisfaction
- Service Department Operations
- Client Correspondence
- Quality Standards
- Communications Strategies
- Process Improvement Initiatives
- Corrective Maintenance
- Coordinate Work
- Develop Policies
- Hazard Monitoring and Management
- Stress Tolerance
- Conflict Resolution Tactics
- Analytical and Critical Thinking
- Mitigation Projects
- Client Rapport-Building
- Word Processing
- Mathematical Calculations
- Manufacturer Specifications
- Product and Service Sales
- Dependable and Consistent
- Adaptability and Flexibility
- Professional Communication
- Correspondence Writing
- Accurate and Precise
- Administrative Support
- Assignment Delegation
- Billing and Accounting Support
- Confidential Records Management
- Computerized Maintenance Management
- Social Media Platforms
- Spreadsheet Tracking
- Template Construction
- Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work from home optionFlexible work hours4-day work weekHealthcare benefitsWork-life balanceCareer advancementCompany CultureStock Options / Equity / Profit SharingPersonal development programs401k matchPaid time offInterests
Photography
Graphic Design
Social Media
Mechanics
Science
Health and Wellness
Timeline
Automotive Service Manager
Bearded Mechanic Garage
11.2023 - Current
Automotive Technician Apprentice
Bearded Mechanic Garage
11.2022 - 11.2023
Dispatcher Coordinator
Sedgwick Claims Management
04.2020 - 08.2023
Quality Assurance Manager
LG Fullfilment
11.2019 - 04.2020
Customer Service Manager
Gilford-Johnson Flooring
05.2015 - 05.2017
Associate of Science - Automotive Technology
Northwest Technician Institute
High School Diploma -
Har-Ber High School
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