Hayley Biggers
Orlando,FL
Summary
Dynamic medical receptionist with proven expertise at AdventHealth in optimizing patient flow and enhancing client satisfaction. Skilled in electronic medical records and HIPAA compliance, I effectively managed appointment scheduling and insurance verification, significantly reducing no-shows. Known for delivering compassionate customer service while maintaining a professional demeanor in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
AdventHealth
09.2023 - 12.2024
- Greeted patients and managed check-in procedures for efficient clinic operations.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Along with helping Medical Assistants with cleaning rooms & Medical supplies
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Veterinary Receptionist
Underhill Animal Hospital
02.2023 - 04.2024
- Managed front desk operations, ensuring efficient appointment scheduling and client communication.
- Processed payments and maintained accurate financial records for transactions and billing inquiries.
- Coordinated follow-up appointments, enhancing client satisfaction through proactive engagement.
- Maintained cleanliness and organization of reception area, creating welcoming environment for clients and pets.
- Utilized veterinary management software to update patient records and track appointments efficiently.
- Collaborated with team members to streamline office procedures, improving overall workflow efficiency.
- Managed multi-line phone system and pleasantly greeted patients.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Customer Service Representative
Orlando Eye
06.2020 - 02.2022
- Trained new staff on company policies, procedures, and effective communication techniques with customers.
- Managed multiple customer accounts simultaneously while ensuring timely follow-up on outstanding issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
High School Diploma -
Penn Foster Career School
Scranton, PACosmetologist - Nail Technician
Hollywood Beauty Academy
Orlando, FL11-2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Payment collection
- Letter preparation
- Electronic medical records
- EMR / EHR
- Referral verification
Timeline
Medical Receptionist
AdventHealth
09.2023 - 12.2024
Veterinary Receptionist
Underhill Animal Hospital
02.2023 - 04.2024
Customer Service Representative
Orlando Eye
06.2020 - 02.2022
High School Diploma -
Penn Foster Career School
Cosmetologist - Nail Technician
Hollywood Beauty Academy