Hayley Bilko
Myrtle Beach,SC
Summary
Dedicated healthcare administration professional with 12+ years of combined medical office, administrative, and customer service experience. Skilled in patient intake, EMR documentation, HIPAA compliance, and front-desk coordination. Currently pursuing a B.S. in Healthcare Administration through asynchronous coursework, allowing full-time availability. Seeking to transition from hospitality back into healthcare in a stable, long-term role.
Overview
13
13
years of professional experience
Work History
Beverage Cart/Snack Bar Attendant
Legends Golf & Resort
05.2023 - Current
- Monitor inventory and notified management of deficiencies or shortages.
- Handle cash transactions accurately, maintaining accountability for daily revenue totals.
- Train new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
- Consistently exceed performance goals through effective time management skills, prioritizing tasks based on urgency.
Assistant General Manager
HOTWORX Fitness Studio
07.2021 - 12.2022
- Analyzed membership trends, informing strategic marketing campaigns to boost retention rates.
- Coordinated promotional events, increasing community engagement and brand awareness.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Marketing Representative (Concierge Desk/Call Center)
Bluegreen Vacations
01.2021 - 05.2021
- Handled high-volume inbound and outbound calls, managing scheduling and follow-ups with efficiency and professionalism.
- Delivered excellent customer service by engaging clients, resolving objections, and guiding them toward next steps in a fast-paced, target-driven environment.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
Phlebotomist/Administrative Support
Tidelands Health Oncology
01.2020 - 12.2020
- Collaborated with healthcare teams to ensure accurate specimen collection and processing.
- Maintained detailed records of patient information and lab results for compliance purposes.
- Trained new phlebotomists on techniques, safety standards, and best practices.
- Implemented quality assurance measures to uphold laboratory standards and improve accuracy.
- Monitored inventory of supplies, ensuring availability for efficient operations.
Server/FOH Experience
Various Locations
03.2013 - 04.2023
- Chick-fil-A, Olive Garden, Famous Toastery
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Healthcare Administration
Coastal Carolina University
Conway, SC05.2026
Associate of Science - Health Sciences Concentration
Horry Georgetown Technical College
Conway, SC05.2024
Skills
- Patient scheduling
- Basic insurance verification
- Knowledge of HIPAA standards
- Proficient in medical terminology
- Patient-centered communication skills
- Pre-registration assistance
- Skilled in adapting to various EMR platforms
- Experienced in Word, Excel, Teams, and PowerPoint
- Skilled in managing tasks across multiple screens
- Accurate data entry skills
- Exceptional customer service
- Clear and concise communication
Websites
Timeline
Beverage Cart/Snack Bar Attendant
Legends Golf & Resort
05.2023 - Current
Assistant General Manager
HOTWORX Fitness Studio
07.2021 - 12.2022
Marketing Representative (Concierge Desk/Call Center)
Bluegreen Vacations
01.2021 - 05.2021
Phlebotomist/Administrative Support
Tidelands Health Oncology
01.2020 - 12.2020
Server/FOH Experience
Various Locations
03.2013 - 04.2023
Bachelor of Science - Healthcare Administration
Coastal Carolina University
Associate of Science - Health Sciences Concentration
Horry Georgetown Technical College
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