Hayley Blocklin
Summary
Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Third Key Manager
Rib City
10.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Mix Italian Grill
07.2019 - 12.2019
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Plated food and assessed plate presentation to maintain highest standard of food quality.
Server
IR AGAZZIS Pizza
05.2018 - 06.2019
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Collaborated with host, bus person and cook to efficiently serve food and beverage options
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Greeted newly seated guests quickly and efficiently.
Server
La Grotta Italian Grill
11.2017 - 07.2018
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Server
Sidelines Sports Bar And Grill
02.2017 - 09.2017
- Responsible for correctly opening and closing the dining room
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Collaborated with host, bus person and cook to efficiently serve food and beverage options
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Server
Maria's Italian Restaurant
03.2015 - 01.2017
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Collaborated with host, bus person and cook to efficiently serve food and beverage
- Responsible for opening the restaurant and setting up the bar
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Server
The Original Grub & Pub
01.2013 - 11.2013
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Operated POS terminals to input orders, split bills and calculate totals
- Served average of patrons daily at [Type] restaurant with exceptional service.
Education
GED -
Lehigh Senior High School
Lehigh Acres, FL05.2011
Skills
- High-volume dining
- Liquor, wine and food service
- Problem-solving abilities
- Point of Sale (POS) system operations
- Effective customer upselling
- Order Accuracy
- Strong Work Ethic
- Memory retention
- High Energy and Stamina
- Dining crew workflow optimization
- Safe food handling
- Sales Techniques
- Food Running
Certification
ServSafe
References
- Sibyl Mageria, former GM for 3 years. 239-281-2645
- Gianna Foglia, Friend/former co worker known for 6 years. 239-823-7489
- Sally Gimello, Friend/ former co worker known for 7 years. 954-851-2562
- Carl Zephirin, former co worker and shift leader/ friend known for 7 years. 239-672-5206
Timeline
Server/Third Key Manager
Rib City
10.2021 - Current
Server
The Mix Italian Grill
07.2019 - 12.2019
Server
IR AGAZZIS Pizza
05.2018 - 06.2019
Server
La Grotta Italian Grill
11.2017 - 07.2018
Server
Sidelines Sports Bar And Grill
02.2017 - 09.2017
Server
Maria's Italian Restaurant
03.2015 - 01.2017
Server
The Original Grub & Pub
01.2013 - 11.2013
GED -
Lehigh Senior High School
ServSafe
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