With my various customer service, communication, leadership, and organizational skills, I would love the opportunity to expand my knowledge, skills, and experience and establish a long-term position within your company.
Overview
7
7
years of professional experience
Work History
Disability Examiner
Sedgwick
01.2025 - Current
Evaluated disability claims to determine eligibility based on medical evidence and policy
Reviewed state benefits documentation to ensure compliance with payment regulations.
Coordinated communication efforts with claimants and clients to provide updates and clarify claim process through both phone and written correspondence.
Handled LOA and FMLA Claims, taking in requests from doctor paperwork and approving based on company policy.
Assisted on sending out and taking calls on complaints out in the field. Ensuring we are staying compliant with company policies and determining disciplinary actions, up to terminations.
Researching State and Federal Laws to ensure we are staying compliant.
Education
2 Years of College -
Northeast Iowa Community College
Dubuque, IA
05.2015
High School Diploma - undefined
Dubuque Senior High School
Dubuque, IA
05.2013
Skills
Verbal/Written/Electronic Communication Skills
Organizational and Time Management Skills
Excellent Customer Service
Workload and Prioritization Skills
Team Trainer
Problem solving capabilities
MS Office/Computer Proficient
Teamwork and Collaboration Skills
Critical Thinking Skills
Able to maintain a positive and professional environment