Hayley Boiteau
Moreno Valley,CA
Summary
Accomplished Public Safety Dispatcher Instructor with a proven track record at California Highway Patrol, enhancing training programs and implementing innovative techniques. Skilled in data analysis and dynamic communication, I excel in developing and optimizing training curriculums, significantly improving dispatcher preparedness and operational efficiency. Demonstrates exceptional organizational skills and a commitment to excellence in emergency response and public safety.
Overview
9
9
years of professional experience
Work History
Public Safety Dispatcher Instructor
California Highway Patrol
Riverside
11.2019 - Current
- Independently and collectively present classroom instruction for the Public Safety Dispatcher Basic Course (PSDBC)
- Develop evaluation techniques, performance objectives, and performance standards for the PSDBC
- Evaluate the effectiveness of the Communications Training Program (CTP)
- Participate in research and analytical studies to determine on-going training needs of newly hired Public Safety Dispatchers (PSD)
- Independently research and provide analysis of new training information, methods, and processes
- Analyze, prepare, and incorporate new training techniques into Communications Training Officer Course (CTOC)
- Develop quarterly Peace Officer Standards and Training courses to be disseminated electronically to Communcations Centers Statewide
Public Safety Dispatcher
California Highway Patrol
Fontana, CA
03.2018 - 11.2019
- Receive requests and information from California Highway Patrol (CHP) field units utilizing CHP radio systems and Computer Aided Dispatch (CAD)
- Maintain current status of all mobile units assigned
- Monitor CHP "C" channel at all times
- Receive emergency, routine information and requests from the general public, allied agencies, and/or CHP personnel by 911 Wireless, telephone and transferred 911
- Dispatch appropriate CHP units or other assistance as required
- Utilizes CHP CAD and/or management information system to make entries and/or updates in computerized data systems to reflect the status of persons, vehicles, and/or other property
- Distributes documentation of these actions as appropriate, such as pre-authorized news releases and highway status information, to the news media and the general public
Office Manager
Viewpoint Ambulance
Anaheim, CA
05.2016 - 03.2018
- Supervise and direct field Emergency Medical Technicians (EMT)
- Independently perform financial analysis by gathering and analyzing data to create budgets
- Responsible for conducting payroll record keeping and tracking company expenses utilizing Microsoft Forms such as Excel, Word, Outlook, etc.
- Independently create and launch weekly schedules for 30+ employees
- Process applications, arrange and manage interviews, obtain additional hiring paperwork
- Assist management with employee-related matters
- Maintain a professional demeanor and positive attitude
Education
Bachelor of Science - Kinesiology
California State University San Bernardino
San Bernardino, CA12-2015
Skills
- Proficient in Excel, Outlook, PowerPoint, OneNote, Forms
- Dynamic communication skills
- Status reporting
- Law enforcement policies
- Emergency protocols
- Incident documentation
- Memory retention
- Data analysis
- Effective communication
- Policy implementation
- Operations management
- Payroll and budgeting
- Staff management
- Policy development
- Workforce management
- Organizational skills
- Compliance monitoring
- Documentation and control
- Scheduling
- Office administration
Timeline
Public Safety Dispatcher Instructor
California Highway Patrol
11.2019 - Current
Public Safety Dispatcher
California Highway Patrol
03.2018 - 11.2019
Office Manager
Viewpoint Ambulance
05.2016 - 03.2018
Bachelor of Science - Kinesiology
California State University San Bernardino
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