Hayley Bolinger
Lafayette,IN
Summary
I've developed strong organizational and customer service skills within my current fast-paced office environment. I demonstrate the ability to manage schedules, handle correspondence, and support students and faculty effectively. Looking to leverage these transferrable skills to add value and drive results in a different industry. I have always wanted to work in a medical office and hoped to make my way to the hospital eventually through the job I have now in the college! Someone informed me this position was open and I am just taking the opportunity to apply!
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Purdue College of Veterinary Medicine
01.2025 - Current
- Run the office email, answering all questions and relaying information as needed.
- Maintain confidentiality of sensitive student information by adhering to strict privacy policies and implementing secure filing systems.
- Greet and interact with everyone professionally and provide friendly, knowledgeable assistance.
- Provide clerical support to administrative employees by copying, faxing, filing documents, making presentations, etc.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Respond to inquiries from callers seeking information of all kinds regarding the vet program.
- Maintained a clean and welcoming office environment, fostering positive impressions among students and faculty.
- Improved student and faculty satisfaction by promptly addressing all situations.
- Ensured timely completion of projects with diligent task prioritization, and problem solving.
- Updated spreadsheets and databases to track, analyze, and report student absences, K-9 educator shift switches, rescheduled exams, etc.
Customer Service Representative
Krintz Lawncare
04.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Spa Receptionist
Massage Envy
02.2022 - 04.2024
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
Education
Business
Twin Lakes Highschool
Monticello, IN05-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Strong problem solver
- Scheduling
- Professional communication
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Professional and mature
- Calendar management
- Invoice processing
- Relationship building
- Mail handling
- Microsoft PowerPoint
- Multi-line phone proficiency
- Workflow optimization
Timeline
Administrative Assistant
Purdue College of Veterinary Medicine
01.2025 - Current
Customer Service Representative
Krintz Lawncare
04.2024 - 01.2025
Spa Receptionist
Massage Envy
02.2022 - 04.2024
Business
Twin Lakes Highschool
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