Hayley Bond
Monette,AR
Summary
Proven Referral Specialist with a track record of enhancing patient care coordination through effective insurance verifications and appointment scheduling at NEA Baptist Memorial Hospital. Leveraged medical terminology knowledge and professionalism to streamline referral processes, achieving a significant increase in timely patient appointments. Skilled in HIPAA compliance and customer service, consistently improving patient satisfaction and operational efficiency. Experienced with managing referral systems and client coordination. Utilizes strong communication skills to ensure accurate and timely referrals. Track record of effective problem-solving and adaptability, contributing to team success.
Overview
7
7
years of professional experience
Work History
Referral Specialist /New Patient Referral Coordinator
Arthritis & Rheumatism Associates - ARA
Jonesboro, AR
09.2020 - 09.2024
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled appointments with specialists on behalf of clients.
- Obtained prior authorization for Radiology procedures.
- Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Assisted with completion of referral forms and verified data accuracy and completion
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Implemented a tracking system for referral follow-ups, resulting in increased efficiency and fewer missed appointments.
- Scheduled appointments for 2 providers with constantly changing schedules.
Referral Specialist
NEA Baptist Memorial Hospital
Jonesboro, AR
02.2022 - 09.2022
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Scheduled appointments with specialists on behalf of clients.
- Obtained prior authorization for Radiology procedures.
- Ensured continuity of care by regularly updating patient records with recent test results or changes in medical history.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 2-physician Rheumatology medical facility, scheduling appointments, and handling patient inquiries.
Eye Technician
Vision Care Center
Jonesboro, AR
09.2021 - 02.2022
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
- Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
- Collaborated with optometrists to develop customized treatment plans for patients with specific vision needs.
- Facilitated smooth daily operations within clinic by coordinating staff schedules, allocating resources efficiently to meet patient demands.
- Maintained clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
- Promoted preventative eye care practices among patients by sharing relevant information on healthy habits for optimal vision maintenance over time.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Referral Specialist
NEA Baptist Memorial Hospital
Jonesboro, AR
02.2018 - 09.2021
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Built professional relationships with service providers.
- Scheduled appointments with specialists on behalf of clients.
- Obtained prior authorization for Radiology procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for multiple -physician medical facility, scheduling appointments, and handling patient inquiries.
- Answered phone calls and messages for multi-physician medical facility, scheduling appointments, and handling patient inquiries.
Patient Care Technician
NEA Baptist Memorial Hospital
Jonesboro, AR
02.2018 - 08.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Supported needs of patients under long-term care.
Education
High School Diploma -
Buffalo Island Central
Monette08.2011
Skills
- Insurance Verification
- Pre-authorizations
- Medical terminology knowledge
- Patient confidentiality
- Appointment Scheduling
- Medical Terminology
- Accurate Documentation
- Insurance Authorizations
- HIPAA Compliance
- Scheduling Tests and Procedures
- Patient Referral
- Time Management
- Problem-solving abilities
- Professionalism
- Customer Service
Timeline
Referral Specialist
NEA Baptist Memorial Hospital
02.2022 - 09.2022
Eye Technician
Vision Care Center
09.2021 - 02.2022
Referral Specialist /New Patient Referral Coordinator
Arthritis & Rheumatism Associates - ARA
09.2020 - 09.2024
Referral Specialist
NEA Baptist Memorial Hospital
02.2018 - 09.2021
Patient Care Technician
NEA Baptist Memorial Hospital
02.2018 - 08.2021
High School Diploma -
Buffalo Island Central