Hayley Bond
Mystic
Summary
Dynamic and results-driven hospitality professional with extensive experience in regional operations, food and beverage management, nutrition services, and general management. Proven track record of driving revenue growth, building high-performing teams, and optimizing operations to enhance guest experiences. A strategic leader with strong problem-solving skills, a positive mindset, and a passion for excellence, committed to fostering teamwork and achieving business success.
Overview
10
10
years of professional experience
Work History
Regional Director of Operations
Lancer Hospitality Group
01.2023 - Current
- Oversee all catering and event operations across three locations, ensuring seamless execution of weddings, corporate events, and private functions.
- Develop and implement operational procedures to maintain consistency, efficiency, and high-quality service.
- Conduct regular site visits and audits to ensure venues meet company and client standards.
- Develop and manage budgets for each venue, optimizing revenue and cost control.
- Monitor financial performance, including P&L statements, sales forecasts, and expense reports.
- Identify opportunities for revenue growth, such as new catering packages, seasonal promotions, and upselling strategies.
- Negotiate vendor contracts to maximize cost savings without compromising quality.
- Lead and mentor catering managers, chefs, and service staff across all locations.
- Recruit, train, and develop high-performing teams to deliver exceptional service.
- Develop partnerships with local businesses, wedding planners, and corporate event coordinators.
- Represent the company at community events and tourism boards to increase brand visibility.
Director of Nutrition
Apple Rehab
10.2020 - 01.2023
- Collaborated with interdisciplinary teams to create integrated care plans, ensuring patients received the highest level of nutritional support.
- Streamlined operations by optimizing departmental resources and eliminating inefficiencies in daily processes.
- Reduced hospital readmission rates by creating effective discharge plans that included proper nutritional guidance for patients transitioning to home care.
- Implemented innovative menu offerings that catered to diverse dietary preferences, increasing overall patient satisfaction rates.
- Oversee six Apple buildings
Food & Beverage Director
JW Marriott
09.2017 - 10.2020
- Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings.
- .Facilitated regular interdepartmental communication to streamline processes, improve collaboration, and ensure a cohesive guest experience across all touchpoints.
- Negotiated favorable contracts with suppliers, securing competitive pricing on premium ingredients without compromising quality standards.
- Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
- Develop and manage budgets, control costs, and implement revenue-generating strategies such as special dining experiences, beverage pairings, and upselling initiatives. Analyze financial reports to optimize profitability.
- Lead, train, and inspire the F&B team to deliver outstanding service. Foster a culture of excellence, ensuring staff engagement and seamless guest experiences that reflect JW Marriott’s commitment to luxury hospitality.
General Manager
The Westin Hotel & Resorts
06.2015 - 04.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Develop and manage budgets, optimize revenue streams through room sales, food and beverage, and events, while controlling costs.
Education
Master of Science - Public Health
The University of Arizona
Tucson, AZ05-2017
Bachelor of Science - Nutrition/Minor in Hospitality
The University of Arizona
Tucson, AZ05-2013
Skills
- Operational efficiency & management
- Data-driven decision making
- Workforce planning
- Cross-functional coordination
- Communication
- Team building
- Leadership
- Organization
- Positivity
- Sales & revenue growth
- Data analysis & reporting
- problem solving
Timeline
Regional Director of Operations
Lancer Hospitality Group
01.2023 - Current
Director of Nutrition
Apple Rehab
10.2020 - 01.2023
Food & Beverage Director
JW Marriott
09.2017 - 10.2020
General Manager
The Westin Hotel & Resorts
06.2015 - 04.2017
Master of Science - Public Health
The University of Arizona
Bachelor of Science - Nutrition/Minor in Hospitality
The University of Arizona
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